About the role
Pay: $21.50 to $23.50 per hour
Description Description: NORCAL Ambulance is looking to add energetic , passionate and team orientated staff to our Accounts Receivable team . We are willing to train the right candidates and experience is not necessary.
The ideal candidates will have:
excellent oral and written communication skills
customer service experience to resolve billing problems
be hardworking, punctual, accurate, and detail oriented.
NORCAL is looking for candidates whose responsibilities include but not limited to:
responsible for
collection efforts, payment posting, medical coding corrections, billing corrections and appeals, claim
submissions, medical insurance communications, PT billing collections and other duties in our accounts
receivable department.
Responsibilities:
Work directly with insurance companies and patients to get claims processed and paid
Customer service, answering phones calls to collect payment and answer question regarding claims
Initiate collection follow-up of all unpaid or denied claims with the appropriate payor
Respond to written or electronic payor communications with appropriate action in a timely manor
Contact insurance companies regarding discrepancies in payments
Maintain multiple workflows to process claims as efficiently as possible
Reviewing and appealing denied and unpaid claims
Assist patients in appealing denied claims
Prepare and submit claims as needed, and rectify claims in a timely fashion if necessary
Prepare materials to be sent to insurance companies, as directed
Keep accurate and detailed notes on all activity
Understanding of payer guidelines for Medicare, Medi-Cal (and its affiliates), Commercial Insurance, Workers Compensation, and various other insurance carriers
Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations
Collect delinquent accounts by establishing payment arrangements with patients and also follow-up with patients when payment lapses occur
Sort correspondences and other letters and routes to the most appropriate recipients as applicable
Works various assigned tasks in billing system
Assist with assigned projects that pertain to the revenue cycle under the direction of the management team
Requirements
Excellent customer service skills
Medicare, Medi-Cal, commercial insurance knowledge preferred
Proficient with Microsoft suite
Excellent attention to detail and the ability to troubleshoot/problem solve
Critical thinking on every aspect of claim submission
Ability to work both independently and in a team
Position is located on-site in Livermore, not a remote position