About the role
Salary: £25760.00 to £27476.00
Important information for applicants
This is a 24/7 operational role and successful candidates will be required to work a rotating shift pattern from the office covering day, twilight and night shifts. The rota follows a two-week cycle, with 3 shifts worked in week one and 4 shifts worked in week two.
You will use your communication skills to engage with individuals who may be distressed, providing reassurance, clear information and support, while working closely with clinical teams and partner services to ensure the right care is delivered at the right time.
Join our Initial Response Service (IRS) as a call handler and become a vital first point of contact for people seeking urgent mental health support. In this fast-paced and rewarding role, you will manage and triage incoming calls, ensuring each person receives a timely, compassionate and appropriate response while supporting safe and effective referral pathways.