About the role
Salary: £39959.00 to £48117.00
Be the difference at the moment it matters most.
Undertake comprehensive telephone and digital triage assessments for individuals presenting with mental health needs, including those experiencing acute distress, self-harm or suicidal ideation.
Complete holistic mental health and risk assessments and formulate safe, person-centred care plans.
Determine the most appropriate pathway of care and coordinate urgent interventions, referrals and onward support.
Work collaboratively with service users, carers, GPs, emergency services, acute hospitals and community mental health teams to ensure timely access to care.
Provide clinical advice, supervision and support to call handlers, senior call handlers and less experienced clinicians.
Contribute to service leadership, quality improvement, audit and the ongoing development of the Initial Response Service.
We recognise that this opportunity may be particularly attractive to colleagues affected by organisational change. The IRS offers a chance to bring your expertise, knowledge and experience into a pioneering service that will become the front door to mental health services across Norfolk and Suffolk.