About the role
Main Duties, Responsibilities and Authorities
- Effective management of department resources
- To liaise with clients
- Continuous improvement of operational efficiencies and client deliverables including turnaround times
- Ensure the maintenance of the Health and Safety, Quality, Technical and commercial standards
- Manage site diary alongside others within the operational team.
- Undertake operational tasks.
- Undertake checking and reporting as per ISO 17025
- Follow procedures as per the quality manual.
- Develop and mentor the Site Services team.
- Provide inspired leadership for the organization.
- Develop, implement and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Support working communication with the management team.
Key Tasks
- Drive site services in Northampton and at possible future locations with responsibility for equipment, staff training through to successful UKAS accreditation
- Training and development of staff both in the laboratory and site technicians across the region
- Assisting IT in the Development of reporting formats
- Ensure client deadlines are kept at all times
- Provide commercial and operational KPIs to Line manager
- Communication with clients and staff daily
- Positive and friendly, be approachable to other staff
- Maintenance of high level of competence for Staff and control staff turnover
Job Holder Profile
- Appetite for the role and acceptance of the challenge.
- Sound and demonstrable technical knowledge
- Team management experience
- Strong knowledge of the construction industry from contracting or materials testing background
- Knowledge of working with UKAS systems
- Highly client focused individual with the ability to set and achieve results
- Good written and verbal communication skills
- Self-motivated and reliable
- Experience in a customer facing role.
- Close attention to detail and understanding of operating within a quality system.
- Good IT Skills (Microsoft Office base, in particular Excel and Word).
- Team Player.
- Punctual with excellent time-keeping.
- Strong prioritising and organisational skills.
- Positive attitude towards changes.
- Adaptability to use various in-house systems and follow procedures.
- Full UK Driving Licence.
- Experience of working in challenging physical environments.