About the role
Salary: £58133.00 to £65261.00
The postholder will act as the Trust's Intelligent Client Contract and Performance Manager for designated outsourced Hard Facilities Management services. The postholder will be primarily based at Highgate Mental Health Centre; however, they may be required to work across Chase Farm Hospital, St Ann's Hospital and associated community sites as service demands require.
Working with a high degree of autonomy within Trust policies, statutory frameworks and contractual requirements, the postholder will provide specialist operational oversight, technical assurance and contract management to ensure external service providers deliver safe, effective, compliant and value-for-money services. The role is responsible for interpreting and challenging contractor performance, assuring statutory compliance, managing contractual relationships, identifying service risks and driving continuous improvement. The postholder is not responsible for the direct delivery or day-to-day supervision of maintenance services.
Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements.
Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards.
Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities.
Monitor compliance with legislation, HTMs, HBNs and H&S requirements.
Undertake audits, inspections and assurance reviews to verify compliance and service quality.
Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented.
Act as liaison between Trust stakeholders and Hard FM service providers.
Investigate estates-related incidents, complaints, service failures and contractual non-compliance.
Prepare performance, compliance and assurance reports for senior management and governance groups.
Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.
Monitor contractor financial performance, review quotations, validate invoices and ensure value for money.
Support the Hard FM Supervisor.
Utilise CAFM systems and performance data to support contract management.
Develop local procedures, contract management processes and service improvement initiatives.
Contract Management and Performance
Manage and monitor outsourced Hard FM contracts to ensure services are delivered in accordance with contractual requirements, KPIs and service standards.Lead contract review meetings, challenge poor performance and drive service improvement.Support contract mobilisation, variations and service developments.