About the role
Salary: £55524.00 to £62652.00
The postholder will act as the Trust's Intelligent Client Contract and Performance Manager for designated outsourced Hard Facilities Management services. The postholder will be primarily based at St Anne's Hospital; however, they may be required to work across Chase Farm Hospital, Highgate Mental Health Centre and associated community sites as service demands require.
Act as the Trust's Intelligent Client for outsourced Hard FM contracts, ensuring services are delivered safely and effectively and in accordance with contractual requirements.
Monitor and challenge contractor performance against KPIs, service specifications, statutory requirements and quality standards.
Provide technical assurance of statutory maintenance, PPM, reactive maintenance and lifecycle activities.
Monitor compliance with legislation, HTMs, HBNs and H&S requirements.
Undertake audits, inspections and assurance reviews to verify compliance and service quality.
Monitor maintenance backlogs, asset condition and risks, ensuring mitigation measures are implemented.
Act as liaison between Trust stakeholders and Hard FM service providers.
Investigate estates-related incidents, complaints, service failures and contractual non-compliance.
Prepare performance, compliance and assurance reports for senior management and governance groups.
Support compliance with CQC standards, PAM, ERIC and other regulatory requirements.
Monitor contractor financial performance, review quotations, validate invoices and ensure value for money.
Support the Hard FM Supervisor.
Utilise CAFM systems and performance data to support contract management.
Develop local procedures, contract management processes and service improvement initiatives.