About the role
Salary: £38488.00 to £46852.00
The postholder will report directly to and support the Trust Hard FM Manager, undertaking the day-to-day monitoring, inspection and assurance of outsourced Hard Facilities Management services across community sites throughout the Trust's five boroughs, working flexibly across locations according to operational need.
Support the Trust Hard FM Manager in monitoring and assuring outsourced Hard FM services across Trust sites.
Monitor contractor performance against specifications, KPIs, SLAs and contractual requirements.
Undertake site inspections and quality checks of planned, reactive and remedial maintenance, escalating delays, backlogs and recurring failures.
Monitor statutory compliance, maintenance records, certification and contractor evidence against relevant legislation, HTMs, HBNs, health and safety and estates standards.
Monitor contractor attendance, response and completion times using CAFM systems and performance data.
Inspect completed works and contractor compliance with Trust procedures, permits to work, safe systems of work and site requirements.
Liaise with clinical and non-clinical services, Estates & Facilities teams and the Hard FM provider to resolve estates issues.
Identify and escalate operational risks, compliance concerns, service failures and contractor performance issues.
Support investigations into contractor incidents, complaints and service failures, tracking actions to completion.
Maintain inspection, audit and performance records and support KPI reporting, dashboards and management information.
Support financial and commercial contract monitoring as required.
Promote safety, quality, customer service and continuous improvement, working flexibly across Trust sites to support service continuity and resilience.
Contract Monitoring and Performance