About the role
Salary: £63665.00 to £70887.00
NLPSS is seeking an experienced Service Development Manager to lead the management and development of its award-winning Robot Process Automation ('RPA') services. This is a temporary fixed term position designed to cover a 12-month maternity leave within a complex corporate shared service environment.
The successful candidate will act as the vital link managing the interface between the operational services, technical services, and external clients, which include partner NHS Trusts. Managing a small team, the primary focus will be ensuring the entire automation portfolio meets stringent performance targets, remains efficient, resilient, and supports the business goals of improving employee experience while reducing service cost.
Key responsibilities