Patient Service Representative

Pay: $26.00 to $29.00 per hour

Description
Annual Salary:
$54,080 - $60,320 ($26.00 to $29.00 per hour)
This is a non-exempt position. Applicants must pass a background check.
Work Location and Hours of Operations
Northwest Asthma and Allergy – 22605 SE 56th St Suite 270, Issaquah 98029
Monday – Friday 8:00 am – 5:00 pm
Benefits Include:
Medical PPO
Dental PPO
Vision
Employer paid Life and AD&D
Employer paid LTD
Profit sharing and 401k plan
PTO - 21 days accrued per year
About Us
Allergies, asthma, and immune diseases can have a drastic effect on an individual’s quality of life. As the largest asthma and allergy practice in Washington State, we are dedicated to providing solutions that improve the quality of life for infants, children, and adults affected by allergy, asthma, sinus disease, eczema, hives, and immune system disorders. For decades, we have been dedicated to providing individually focused care from a team of award-winning Board certified/eligible physicians and highly trained, compassionate support staff.
We are committed to listening carefully and treating each patient with kindness, respect, and courtesy. We apply our specialized knowledge to deliver patient-centered, cost-effective care with compassion and integrity.
Job Summary
NW Asthma & Allergy Center is looking for a Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Issaquah clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks.
Duties and Responsibilities:
Greet patients upon arrival
Verify and update patient information to ensure proper billing
Obtain appropriate patient consents if necessary
Schedule and verify appointments
Verify insurance and ensure necessary information and insurance card copies are in the EMR system
Manage patient messages and calls
Collect co-pays, and patient balances
Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
Secondary monitoring of patient waiting area
Scanning, faxing and mailing of documents as needed
Occasional travel to Seattle area clinics
Other duties as requested
Requirements
Minimum Qualifications
High school diploma or GED and 2 years of medical office experience
Exceptional customer/patient service/interpersonal skills
Self-motivation, empathy, and ability to multi-task
Clear and effective communication in a positive manner; attention to detail, spelling and grammar
Knowledge of computer and phone systems
Northwest Asthma and Allergy Center is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Northwest Asthma and Allergy Center is a “Ban the Box” employer. However, per Federal and State requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.