Registration/Disclosure Desk Supervisor

OH0701 Columbus Business Center

Job Description
The Registration/Disclosure Desk Supervisor is responsible to manage the registration/lock process, disclosure and re-disclosure process. The Registration/Disclosure Desk Supervisor assigns responsibilities to the desk processing staff within the loan intake function, and coordinates workflows and pipelines.
Essential Functions
Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
Communicate compliance requirements within the department
Prepare various management statistics/reports
Coordinate workflows and pipelines in platforms; Ensure knowledge of Encompass/Optimal Blue/Lender X, and all other related programs and software required to complete necessary tasks
Monitor Optimal Blue and/or Pricing Automation tool for rate lock requests
Supervise disclosure desk processing team
Oversee Encompass pipelines for disclosure preparation and delivery to borrowers
Monitor and assist in the disclosing of loan applications and lock confirmations, loan set-up tasks, and documentation follow-up requests; ensuring all necessary disclosures are sent within the regulatory 3-day timeframe
Manage flood zone determination ordering and disclosure process
Oversee change of circumstance requests; ensuring all loan re-disclosures are sent within the regulatory 3-day timeframe
Assign responsibilities to disclosure staff within the loan setup/disclosure team
Work to exceed production goals, where possible
Recommend and assist in the implementation of product/delivery enhancements
Monitor pipelines for loan registrations, loan lock confirmations, disclosures and appraisal tracking
Manage upfront disclosure process to ensure timely delivery of all required disclosures, making sure all fees are in compliance to avoid negative monetary implications
Maximize all technology tools available
Qualifications
Associate's Degree finance/business related subject preferred
Bachelor's Degree finance/business related subject preferred
5 - 6 years experience in the Mortgage Industry or Real Estate field preferred
3 - 5 years customer service experience and administrative experience required
Ability to be very detail orientated
Ability to analyze financial data
Ability to understand financial markets and the effect of fluctuations in the economy on pricing practices

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.