About the role
Description
Hi, We Are Novarad
Novarad's solutions help healthcare executives, clinicians and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers’ needs, Novarad brings people and technology together in ways no one else can. We’re driven by innovation that truly transforms healthcare - for the provider and their patient.
As a Technical Support Engineer Level 1, you will use your Network and Systems Administration knowledge to provide customer support to Novarad customers. You and your team will work together to efficiently resolve basic to very complex customer requests related to Novarad software/hardware, system malfunctions or user error. If you are self-motivated, enjoy challenges, and possess a flair for troubleshooting & solving problems then this is the position for you.
Must reside in the Greater Provo/Salt Lake City area and be able to work onsite.
This role is designed to you get promoted to a Technical Support Engineer Level 2 in as early as six months and no later than a year.
Your Benefits (We know you're always scrolling to the bottom for these, so here you go!)
Competitive salary with generous PTO (Vacation, Sick and Holiday)
Health, dental, vision, life, and disability insurances
HSA with dollar-for-dollar match
401k with match
Wellness program
Sundance corporate passes and more!
What You'll Do
Customer care
Quickly and accurately resolve customer questions, requests, and complaints regarding the operation of Novarad software and hardware
Troubleshoot software, hardware, & network issue
Collaborate with team and healthcare professionals on projects and technical issues
Proactively maintain & upgrade client hardware and software
Track and document customer questions, requests and complaints using Customer Relationship Management (CRM) software
Add Company Value
- Demonstrate ownership & advocacy of client issues
- Communicate software change requests and suspected software deficiencies to the Novarad Development Team
- Contribute quality entries to the Technical Support knowledge database
Maintain Technical Data Reports
Develop Your Skills
Attend weekly technical support team meetings
Maintain Dell Warranty Parts Direct Certification
- Attend company/department trainings to keep essential job skills current
- Requirements Who We're Looking For Required Qualifications
- Associate degree in related field (or equivalent work-related experience)
- 3-7 years technical support or system administration experience
- Superb troubleshooting skills related to computer software and hardware, applications, and workstation/server
- Proven track record supporting and maintain Windows Domain Servers
Working knowledge of Microsoft Windows Networking, LAN, WAN
Effective communication, both with customers and other team members
Bonus Qualifications
Knowledge of PACS, RIS and DICOM systems
Working knowledge of SQL and HTML
What to Expect
In-office position
40 hours/week plus occasional on-call shifts
Occasional weekend, early morning, or nighttime hours may be required
Our recruits come from all walks of life; our customers come from all walks of life; and so do we. Novarad celebrates an inclusive and diverse workforce. This makes our team stronger by sharing our differences and experiences in open and creative conversation. Come share your differences with us.