AV/IT Systems Specialist [R0153764]

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Job Description
The University of Nevada, Las Vegas, invites applications for
AV/IT Systems Specialist
, Information Technology [​R0153764].
ROLE of the POSITION
Reporting to the Manager of Classroom Technology Services, the AV/IT Systems Specialist is responsible for ensuring the successful installation, maintenance, and operation of audio-visual (AV) solutions in classrooms, conference rooms, and other campus spaces. The role involves assessing user needs, determining hardware and software specifications, designing AV enabled spaces, developing timelines and prototypes, working with vendors, purchasing hardware and software systems, managing installations, assisting with systems programming and providing excellent customer support.

Responsibilities include managing the integration of technology in the new construction and remodel of university learning spaces or AV enabled facilities. The AV/IT Systems Specialist, will consult with various stakeholders to determine facilities programming, and will then work with the Planning and Construction department, as well as project architects, general and sub-contractors, Audio Video (AV) integrators, and Office of Information Technology (OIT) stakeholders to ensure technology is appropriately integrated into the facilities until project completion. This person will stay abreast of the latest developments in regards to classroom technology, and will work closely with faculty in assuring new facilities are designed to meet their pedagogical needs. Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

BACKGROUND SCREENING
Employment is contingent upon the successful completion of a pre-employment criminal background and/or credit check.
MINIMUM QUALIFICATIONS
A
Bachelor’s degree must be from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA)
2–4 years of professional experience in AV/IT systems, classroom technology, instructional technology, or related field.
Certification(s):
AVIXA Certified Technology Specialist (CTS)

ACCEPTED EQUIVALENCIES FOR DEGREE REQUIREMENT
UNLV may consider additional
relevant
experience in place of formal education requirements:
In lieu of a bachelor’s degree, applicants may qualify with four additional years of relevant experience, or with an associate's degree plus two additional years of relevant experience.

PREFERRED QUALIFICATIONS
Five or more years of professional experience, preferably in higher education, including the design, installation, maintenance, and operation of audio-visual solutions in classrooms, conference rooms, and technology-enabled learning spaces.
Experience managing AV projects associated with new construction and renovations.
Experience developing classroom technology standards and collaborating with architects, contractors, and AV integrators.
Credentials must be obtained prior to the employment start date.

KNOWLEDGE, SKILLS, & ABILITIES

The incumbent must have specific knowledge, skills, and abilities in the following areas:

KNOWLEDGE Required Proficient knowledge of AV/IT systems and designs including: AV control platforms (Crestron, Extron, Etc.) video distribution via IP protocols, lecture capture (Panopto), web-conferencing tools (Zoom) Strong knowledge of AV systems and AV line drawings Strong knowledge of construction techniques and interpretation of construction drawings Knowledge of network protocols and configurations to improve collaboration between AV, IT, and facilities teams Experience working with an enterprise help support ticketing system Preferred Experience with Jetbuilt preferred Experience with Talem3 preferred

SKILLS

Required
Capability to handle direct communication with a high level of professionalism, both electronically and in person
Communicate with customers as it relates to project fulfillment
Ability to multi-task and adapt to a fast-paced environment that varies daily.
Ability to work with other teams to request support of or lend support; look for opportunities for improvements and unresolved challenges.
Ability to keep meticulous records of customer interactions, actions taken and issue resolution.
 Preferred
Experience using drawing tools such as AutoCAD and/or Visio preferred

ABILITIES
Required
Demonstrates a commitment to competently perform job duties and responsibilities within established time frames/deadlines
High organizational and time management skills are required to balance the offerings of design services, traffic communications, troubleshooting hardware issues, and manage new installations
Demonstrates ability to work independently on multiple assignments and to work collaboratively within a team
Must show initiative and motivation to request, accept, and complete tasks as required
Continuously strives to improve work performance

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

COMMITMENT TO OUR CAMPUS VALUES

Successful candidates will advance UNLV's mission by cultivating an environment of mutual respect and belonging. They will model our Campus Values in their decision-making and inspire excellence across our community.

SALARY

The salary range for this role is $80,100 - $87,400. Unable to offer more than stated salary range.

BENEFITS OF WORKING AT UNLV
Competitive total rewards package including:
Paid time off, sick leave, and holidays
Excellent health insurance including medical, dental and vision
Comprehensive retirement plans and voluntary benefits programs
No state income tax (For Nevada Residents)
Tuition discounts at Nevada System of Higher Education (NSHE) schools
Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS Employee recognition and appreciation programs UNLV athletics ticket discounts Statewide employee purchase program discounts RebelCard discounts on an