About the role
Overview
NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states, including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.
We’re looking for a high energy, people focused Inside Sales Call Center Agent who excels at building trust, influencing decisions, and guiding patients toward life‑changing vision correction procedures. This role is ideal for someone who loves connecting with people, thrives in a fast‑paced environment, and knows how to turn meaningful conversations into scheduled appointments.
You’ll serve as the first impression for prospective patients educating, supporting, and motivating them to take the next step in their vision journey. The right candidate is persuasive without being pushy, empathetic without losing focus, and confident in leading consultative sales conversations from first inquiry to booked consultation.
Hourly rate is $21 - $25 per hour with incentive compensation potential.
This is a remote position; however you must be located in one of the states we operate in: California, Arizona, Oregon, Texas or Utah.
Responsibilities
Engage prospective patients
with enthusiasm, confidence, and professionalism from the very first call
Convert inbound inquiries
into scheduled consultations through consultative conversation and relationship building
Educate patients
on procedures, financing options, and the NVISION experience in a clear, compelling way
Overcome objections
and help hesitant callers feel confident moving forward
Deliver a concierge level experience that exceeds expectations
Make outbound follow-up calls
to reengage prospective patients and maximize conversions
Build trust
while representing our surgeons and clinical teams with professionalism
Use empathy and sound judgment when assisting anxious or upset callers
Accurately schedule appointments
across multiple clinic locations
Collaborate with clinic teams
to support patient retention and satisfaction
Maintain strong product knowledge
and stay informed on offerings and processes
Meet and exceed performance metrics related to conversion, booking, and patient satisfaction
Qualifications
2+ years of sales or customer engagement experience
(inside sales, retail, real estate, appointment setting, hospitality, or similar)
Proven ability to influence conversations
and convert opportunities into appointments or sales
Excellent verbal communication skills
with confidence and professionalism
Competitive, goal-oriented mindset
with a strong work ethic
Ability to multitask
and perform in a fast‑paced environment
Strong emotional intelligence
and ability to connect quickly
Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus
Bilingual English/Spanish
is a plus
Min
USD $21.00/Hr.
Max
USD $25.00/Hr.