About the role
Position Overview United Health Services (UHS) is seeking a Customer Service Technician to safely operate company vehicles while delivering, installing, and servicing respiratory and durable medical equipment for patients in home, hospital, and healthcare settings. This driving-focused position requires extensive daily travel to patient locations, strong customer service skills, and the ability to independently manage delivery routes, equipment setups, pickups, and service calls. The Customer Service Technician plays a critical role in ensuring patients receive timely access to medically necessary equipment while providing hands-on instruction and support to patients, caregivers, and referral sources. The Customer Service Technician is responsible for maintaining a safe driving record, adhering to Department of Transportation (DOT), Occupational Safety and Health Administration (OSHA), HIPAA, and infection control requirements, and ensuring company vehicles are properly maintained, stocked, and ready for service. This role includes educating patients on equipment use and safety, completing required documentation, performing equipment maintenance and repairs, coordinating deliveries and pickups, and participating in on-call coverage, including evenings, weekends, and holidays. The ideal candidate is dependable, detail-oriented, comfortable driving throughout the service area, and committed to delivering exceptional patient care and customer service while working independently in the field. Primary Department, Division, or Unit: Customer Service, UHS Home Care Primary Work Shift: Day Regular Scheduled Weekly Hours: 40 Compensation Range: $16.67 - $24.61 per hour, depending on experience ----- Job Responsibilities Deliver,
install,
and
set
up
respiratory
and
durable
medical
equipment
for
adult
and
pediatric
patients
in
home
and
healthcare
settings. Educate
patients,
caregivers,
and
referral
sources
on
the
safe
operation,
maintenance,
cleaning,
and
troubleshooting
of
medical
equipment. Coordinate
and
manage
daily
delivery
and
pickup
schedules
while
maintaining
communication
with
patients
regarding
arrival
times
and
service
updates. Complete
and
review
all
required
documentation,
ensuring
forms
are
accurately
explained,
signed,
and
submitted
in
a
timely
manner. Perform
routine
maintenance,
inspections,
repairs,
and
equipment
replacements
in
accordance
with
manufacturer
recommendations
and
safety
standards. Collect
and
process
payments
for
cash-on-delivery
transactions
and
maintain
accurate
financial
documentation
and
receipts. Provide
responsive
customer
service
and
participate
in
on-call
coverage,
including
evenings,
weekends,
and
holidays,
to
meet
patient
needs. Maintain accurate
records
of
equipment
inventory,
serial
numbers,
lot
numbers,
patient
information,
and
insurance
documentation. Follow
infection
control,
hazardous
waste
disposal,
and
personal
protective
equipment
(PPE)
protocols
during
equipment
handling,
transport,
and
retrieval. Inspect,
maintain,
and
stock
company
vehicles
and
equipment
to
ensure
operational
readiness,
safety
compliance,
and
efficient
service
delivery. Position Qualifications Minimum Required: High School Diploma or Equivalent with a clean driving record. Experience working with hazardous waste and flammable gases responsibly, driving in unfavorable conditions and at night, as well as working with minimal direct supervision. Current NYS Driver's License ----- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly. A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities. ----- About United Health Services United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.