About the role
At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.
Old Dominion is currently recruiting for an Appointment Clerk to join our OD Family Culture. This role will successfully schedule company appointments to current and potential customers or clients in a fast paced high call volume environment via phone, e-mail, and records time and date of appointments in the AS400 system database or other company/internal freight monitoring system used within the company. Appointment Clerks are a critical member to our OD Family; they help us keep promises to our customers.
Responsibilities: Answer incoming calls and place outgoing calls to customers to schedule pickups and delivery
Enter appointments in the computer in a timely manner
Perform general customer service by responding to emails, status of shipments, helping customers correctly complete Bill of Ladings and label freight, etc.
Provide Service 2.OD to internal and external customers
Qualifications: High School diploma or equivalent preferred
1 year of customer service experience, preferably in the transportation industry
Strong attention to detail
Excellent written and verbal communication skills
Proficiency with Microsoft Office
Experience AS400 preferred
Compensation Range
- The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.
- ($21.48-$26.11)
- Working Days: Monday,Tuesday,Wednesday,Thursday,Friday,
- Working Shift: Morning
- Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.
- Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
12 Days Paid Time Off
9 Paid Holidays including a birthday holiday
Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- We prioritize our OD family of employees
- Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
Applicants may review
The Washington Fair Chance Act (Revised Code § 49.94.010) which governs how employers may use criminal history information in employment decisions.
If you have questions regarding this posting or require assistance with the application process, please click here for contact information.