About the role
Description
All American Subaru in Old Bridge is looking for an Automotive Dispatcher to join our family owned and operated high volume dealership. We are looking for a highly motivated, career driven individual to join us. This position requires a high-level of customer and employee interaction, so the ideal candidate must possess the ability to provide a strong level of customer service.
This position has the compensation of $25 hourly, plus commission.
Responsibilities:
Implements and maintains an effective dispatch system while managing XX techs and XXX active tickets at a time
Work with our Service Manager to control the flow of work through the shop to ensure repairs get completed in a timely manner
Oversee the shop operations, including scheduling service appointments, coordinating technicians, and optimizing routes for efficiency
Collaborate with the operations team to prioritize service requests, allocate resources effectively, and maintain service standards
Ensures that technicians follow warranty material disposition procedures
Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
Maintains high customer satisfaction ratings
Benefits:
Medical & dental benefits
Paid holidays
Paid vacation
Sick time
401(k)
Employee pricing & discount benefits
No Sundays
A professional & respectful work environment
Requirements
Must have valid license
Must have a clean Motor Vehicle Record
Ability to pass background check required