About the role
Pay: $12.00 to $12.00 per hour
Description
For almost 30 years,
One Off Hospitality
has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
REPORTS TO:
GENERAL MANAGER
FLSA:
NON-EXEMPT
POSITION SUMMARY:
The Takeout Server has a passion for hospitality and a great attention to detail. The Takeout Server is responsible for providing friendly, efficient, and accurate service to guests placing takeout orders. This role ensures orders are properly prepared, packaged, checked for accuracy, and presented to guests with the same level of care and hospitality they would receive when dining in the restaurant.
Requirements
Essential Duties & Responsibilities
The essential functions include, but are not limited to the following:
Greet guests warmly and provide attentive, friendly service throughout the takeout experience.
Answer questions about the menu, ingredients, modifications, and restaurant offerings.
Accurately enter and process takeout orders, including phone, online, and in-person orders.
Coordinate with the kitchen to ensure orders are prepared accurately and on time.
Carefully check each order for accuracy, presentation, and completeness before handing it to the guest.
Package food and beverages according to restaurant standards, ensuring items are properly labeled and secured for transport.
Ensure guests receive all necessary condiments, utensils, napkins, sauces, and other requested items.
Communicate clearly with kitchen and front-of-house team members regarding special requests, allergies, modifications, and timing.
Process payments and accurately handle cash, credit cards, and other forms of payment.
Manage multiple orders and competing priorities while maintaining a calm and positive demeanor.
Keep the takeout area, counters, shelving, and surrounding service areas clean, organized, and stocked.
Monitor order timing and communicate delays or issues to guests and managers.
Assist with other front-of-house duties as needed.
Follow all restaurant policies, health and safety standards, and food handling procedures.
Contribute to a positive team environment and consistently represent the restaurant professionally.
Minimum Qualifications (Education, Experience, Skills)
High School Diploma or GED graduate
Food Handler Certification required
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently, with minimal supervision
Physical Demands and Work Environment
Ability to be flexible with job demands and open minded when being asked to complete tasks
Ability to operate and use all equipment necessary to run the restaurant
Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
Ability to work varied hours/days as business dictates
Ability to stand for up to 8-10 hours a day
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.