About the role
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS)
, we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.
If you want to be part of a growing organization committed to
healing, hope, and advanced care
, join us and help make a meaningful impact!
Job Description: IT Support Specialist – Service Desk & Field Support
Location:
Brooklyn, NY
Organization:
New York Cancer & Blood Specialists
Why Join Us?
At New York Cancer & Blood Specialists, we are committed to delivering exceptional patient care through innovation, collaboration, and operational excellence. Our IT team plays a critical role in supporting clinical and administrative staff across multiple locations, ensuring seamless technology operations that directly impact patient outcomes.
In This Role, You Will:
Provide first and second-level technical support to end users via phone, remote access, and in-person assistance
Troubleshoot hardware, software, and network-related issues across workstations, laptops, printers, and peripherals
Log, track, and manage support tickets using ServiceNow, ensuring timely resolution and proper documentation
Support onboarding and offboarding processes, including account setup, permissions, and hardware deployment
Perform imaging, setup, maintenance, and upgrades of end-user devices
Escalate complex or recurring issues to appropriate IT teams
Travel between NYCBS sites to provide onsite support for clinical and administrative teams
Maintain and contribute to internal documentation and knowledge base resources
We Require:
1.5+ years of experience in IT support, help desk, or service desk environment
Strong troubleshooting skills across hardware, software, and basic networking
Working knowledge of Active Directory
Excellent communication and interpersonal skills with a customer-focused approach
Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications:
Experience with ITSM tools (ServiceNow preferred)
CompTIA A+, Network+, or equivalent certification
Experience in healthcare IT or supporting clinical applications
Bachelor’s degree or equivalent experience
Working Conditions:
Onsite role based in Yorktown, NY
Local travel required between multiple NYCBS locations (valid driver’s license and reliable vehicle required)
Participation in on-call rotation, including weekends and after-hours support
Ability to lift and move equipment up to 50 lbs
Schedule: Monday – Friday with additional weekend/project work as needed
Compensation & Benefits:
Salary:
Starting at $30.00/hour
Benefits Include:
Health Insurance (Day 1)
Dental, Vision, Life Insurance
Short & Long-Term Disability
401(k) Plan
Generous PTO