Registration Coordinator

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

ESSENTIAL FUNCTIONS: Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department

Follows policy and procedures outlined by management to ensure standardization of processes across all clinics

Conducts patient check-in, following policy and procedures

Properly tracks patients in EHR for next location and ensures patients are not missed

Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents

Verify and update patient demographics

Scan documents into Electronic Health Record

• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed
• Ensures eligible patients have proper distress screening
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets
• Ensures canceled/no show and missed appointments are followed up and properly documented
• Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
• Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites
• Runs and works daily reports, such as cancel/no show, missing employer, etc.
• Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests
• Communicates to other staff members using Instant Messaging System

Scans documents into Electronic Health Record

Other duties as assigned

• Ability to travel/float to other clinics for business needs
• Maintain and ensure confidentiality of patient information

Adheres to all Tennessee Oncology policies and procedures

• EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)
• High school graduate or equivalent with GED
• 2 years of previous professional office experience and/or customer service experience preferred
• Strong computer skills including Windows file management and MS Office, and e-mail experience
• Good verbal, listening, and written communication skills
• Ability to work productively and effectively in a fast-paced environment
• Strong organizational skills and attention to detail

Excellent customer service skills

PHYSICAL REQUIREMENTS

:

• Able to travel to clinics when necessary
• Able to lift 25 pounds