About the role
Description
Home Cleaning Supervisor
We are seeking a highly organized, passionate, and enthusiastic bilingual individual to join our expanding team as a Home Cleaning Supervisor. This pivotal role reports to the manager and is essential for maintaining our high service standards and ensuring efficient daily operations. The successful candidate will be a strong team player, an effective communicator, and adept at multi-tasking.
Core Responsibilities
- Team Leadership & Development
Coaching and Mentoring: Motivate, coach, and train team members
Onboarding Support: Assist with in-person interviews and the staff onboarding process.
Performance Management: Help track and manage employee performance scores and feedback.
Safety & Compliance: Enforce adherence to all safety and sanitation protocols, including the correct use of Personal Protective Equipment (PPE)
Staff Engagement: Support the preparation and execution of monthly staff meetings.
- Operational & Quality Oversight
Quality Control: Conduct regular inspections of cleaned residential and commercial areas to ensure all established quality standards are met.
Scheduling: Help create daily, weekly, or monthly staff schedules and efficiently manage replacements for call-outs.
Efficiency Monitoring: Maintain staff efficiency by closely monitoring and managing allotted task times..
System Management: Be able to learn and proficiently use the company's business system.
Field Support: Step in to perform cleaning duties when operational needs require it.
Administrative Duties: Fulfill various office responsibilities as assigned.
- Inventory & Equipment Management
Inventory Control: Monitor and manage stock levels of cleaning supplies and equipment; place orders as needed to maintain adequate stock.
Supply Readiness: Ensure all staff are fully equipped with the necessary materials and operational equipment.
Equipment Maintenance: Maintain and ensure the proper working order of all cleaning equipment.
- Communication & Client Relations
Primary Contact: Act as the primary point of contact, delivering excellent customer service to both staff and clients.
Issue Resolution: Efficiently address and resolve customer complaints regarding service quality.
Requirements
- Bilingual Proficiency: Must be fluent in both English and Spanish.
- Experience: Proven supervisory or cleaning experience, preferably within the commercial or residential cleaning sector.
- Leadership Skills: Demonstrated strong team management and effective communication abilities.
- Detail Orientation: Possess a high standard for organizational skills and cleanliness.
- Technical Acumen: Familiarity with various cleaning chemicals, operational equipment, and sanitation regulations.
- Physical Requirements: Ability to stand, walk, and lift for prolonged periods during cleaning and inspection duties.
- Problem-Solving: Proven ability to effectively handle client-related issues and manage staff shortages.
- Join us as a Home Cleaning Supervisor and lead our dedicated team in transforming homes into spotless sanctuaries! Your expertise will help us deliver outstanding service while fostering a positive environment for both clients and staff.
- Benefits: Fuel reimbursement
Opportunities for advancement
Paid training