About the role
Are you an experienced Medical Assistant with a strong orthopedic background and excellent clinical judgment? Do you thrive in fast-paced environments where patient communication and critical thinking matter?
We are seeking a
dedicated Orthopedic Medical Assistant – Triage Operator
to serve as the first clinical point of contact for our patients. This role is essential in ensuring safe, timely, and efficient management of musculoskeletal concerns while supporting providers and enhancing patient access to care.
What You’ll Do
As a key member of our orthopedic care team, you will:
Perform structured telephone and electronic triage for orthopedic patients
Assess acute injuries, post-operative concerns, pain escalations, and neurologic symptoms
Identify red flags and escalate appropriately to the RN or provider
Provide standardized post-operative guidance and patient education
Coordinate urgent appointments, imaging, and referrals
Document all interactions accurately in the EMR
Support efficient workflow and reduce unnecessary provider interruptions
What We’re Looking For
Required:
3-5 years of orthopedic or musculoskeletal clinical experience
Strong communication and documentation skills
Comfort working in a high-volume clinical environment
Ability to apply clinical protocols with sound judgment
Preferred:
Prior triage or call center experience
Post-operative orthopedic care experience
Knowledge of orthopedic terminology and imaging
Why Join Our Team?
Be part of a growing orthopedic practice focused on high-quality, patient-centered care
Work in a structured, protocol-driven environment with RN oversight
Contribute directly to improving access, safety, and efficiency
Competitive compensation and benefits package
Opportunities for growth and professional development
#HP2026
Job Title: Orthopedic Medical Assistant – Triage Operator
Location: Atlanta, GA - This position is 100% in office
Schedule: M-F
Compensation:
Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta
Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.