Patient Services Representative II

What You'll Do
As a
Patient Services Representative II
at OrthoAtlanta, you’ll:
Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting
A Great Fit If You…
Thrive in a fast-paced, people-facing environment
Communicate clearly and compassionately with patients and staff
Balance multiple responsibilities with professionalism and accuracy
Take ownership of front-desk operations and enjoy solving challenges
Work independently while contributing to a strong, team-first culture
What You’ll Need
High School Diploma or equivalent
4+ years of experience in a medical office or clinical setting
Strong customer service skills and a patient-centered approach
Familiarity with medical terminology and EMR systems (Epic a plus)
Excellent verbal and written communication skills
High attention to detail, strong organizational skills, and discretion with patient information
Experience with front office leadership, financial reconciliation, and insurance verification preferred
Why OrthoAtlanta?
Join a trusted and growing orthopedic practice
Work with a collaborative and supportive clinical team
Gain experience in a high-volume specialty setting
Make a meaningful impact on patient care and experience every day

If you're passionate about service and thrive in a clinical environment, apply today to join our team!

Locations: Locust Grove, GA
Schedule:
Full-time Hourly, On-site
Compensation:
Competitive hourly rate + benefits
Perks:
Front-desk leadership, fast-paced medical office setting, patient-centered teamwork
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.