About the role
Salary: £35571.00 to £38511.00
We are looking for an enthusiastic Business Support Service Team Leader to lead and develop a team providing high-quality business support to our Adult Social Care locality services.
You will manage and motivate colleagues, oversee workloads and administrative processes, maintain high standards of data quality and customer service, and work closely with operational teams to identify opportunities for improvement.
You will also support recruitment, induction, supervision and development of staff, manage complex or escalated enquiries and contribute to service and system changes. The role provides a great opportunity to develop your leadership skills while helping shape efficient, responsive business support services.
Safeguarding adults is an important part of our work. You will help ensure colleagues understand their safeguarding responsibilities, handle sensitive information appropriately and recognise and escalate concerns through the correct routes. Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all employees, workers and volunteers to share this commitment.
You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support environment.
You will have
Strong leadership and communication skills
Excellent organisation and prioritisation skills
A commitment to high-quality customer service
Confidence handling complex and sensitive enquiries
Good IT skills
A collaborative and flexible approach to change
A focus on continuous improvement
A strong commitment to Safeguarding Adults
Most importantly, you will enjoy developing people, building strong relationships and finding practical ways to improve services.