About the role
Description
You know when an estimate doesn’t look quite right.
Maybe the documentation doesn’t support the scope. A carrier requirement was missed. Something is going to get kicked back. Or there’s simply a better way to write it.
You catch it because you understand restoration, not just the software.
Paul Davis Restoration is looking for a
Quality Assurance Specialist
to review estimates and claim files across our Mitigation, Contents, and Reconstruction teams. You’ll help catch issues before they become delays, rework, or scorecard problems and help our Estimators understand how to get it right the first time.
What You’ll Do
Review & Quality Control
Review estimates and claim documentation for accuracy, completeness, and consistency
Identify missing documentation, estimating discrepancies, and potential compliance issues
Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms
Carrier & TPA Compliance
Learn and apply carrier guidelines, Third Party Administrator's (TPA) requirements, SLAs, and scorecard expectations
Ensure files meet program-specific estimating and documentation standards
Help resolve questions or discrepancies with carriers, TPAs, and internal teams
Estimator Support
Work directly with internal teams when corrections or additional documentation are needed
Explain the
why
behind carrier requirements and estimating expectations
Provide constructive feedback and serve as a technical resource for the team
Continuous Improvement
Identify recurring estimating or documentation issues
Recognize training opportunities and process gaps
Help improve file quality, turnaround times, and overall performance
What We’re Looking For
Experience in
restoration, construction estimating, property claims, or a related field
Strong knowledge of restoration estimating and documentation
Experience with
Xactimate/XactAnalysis
or similar estimating and claims platforms
Familiarity with water, fire, contents, mold, and/or reconstruction
Strong attention to detail and problem-solving skills
Confidence communicating feedback and working with multiple teams
Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus
Use Your Restoration Experience Differently
Maybe you’ve been an
Estimator, Project Manager, Claims Professional, or Restoration Specialist
, but the part you really enjoy is analyzing the details, solving problems, and helping others improve.
You don’t have to be the person running the project to make an impact.
At Paul Davis,
your expertise will help our teams get it right the first time.
Requirements
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.