About the role
Compensation: $17.00/HR
Company: PenTeleData
Available Shifts
3PM-11PM (40hrs per week, after training will include weekends and holidays as needed)
Pencor and its subsidiaries are Equal Opportunity Employers
Paid training is conducted on site Monday-Friday from 3PM-11PM for 6-weeks. Next training class will start on January 4, 2027
Employees are required to work "in house" during their probationary period. Once completed, employees may be switched to a hybrid work-from-home schedule, as long as required performance metrics have been met. Work-from-home status is subject to change based on performance.
Work-from-Home Requirements
Established residency in Pennsylvania
- A quiet space, free from distraction during work hours
- An Internet connection of at least 100 Mbps, preferably hard-wired (Ethernet) from the modem to your company-provided equipment
- Must maintain minimum performance metrics as defined by leadership
- In the event of inability to work due to disruptions resulting from poor Internet connection or in-home disruption, must be able to report to the office
PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Customer Service Representative. Customer Service
Representatives are the first point of contact for many customers. Providing outstanding service and exceptional support, as well as fostering positive interactions with customers are our top priorities; these values continue to strengthen our relationships with customers and set us apart in this fast-paced, growing industry.
Responsibilities will include
- Handling customer interactions via inbound and outbound calls, chats, and emails
- Troubleshooting an array of support calls for various products and services offered by PenTeleData and its Partners
- Speaking with customers in reference to abuse issues / policy violations
- Corresponding with customers in reference to service issues
- Working with other teams and departments to route calls and cases
- Processing changes to existing accounts
Answering billing questions
Making courtesy calls to customers
Processing PPV orders
Maintaining appropriate records of customer interactions
Performing special project work as assigned by leadership
Other duties as assigned
Qualifications
H.S. Diploma or G.E.D.
Established Residency in Pennsylvania
Previous experience working with customers on a daily basis
Working knowledge of Microsoft Word and Excel programs
Familiarity with Windows Operating Systems
Understanding of computer virus and network security
Positive attitude and professional demeanor
Strong Communication Skills - Oral and Written
Strong Typing / Data Entry Skills
Excellent Customer Service Skills - Soft Skills
Strong Organizational Skills
Good Follow-up Skills
Strong Negotiation and Problem Resolution Skills
- Ability to work effectively and professionally both independently and as part of a team
- Ability to multitask in a face-paced environment
- Ability to adapt to change and the changing needs of the company
- INDHP