About the role
Hospice Operations Coordinator
Scheduling | Referral Management | Medical Records
Puget Sound Hospice of King County
is seeking an experienced
full‑time Hospice Operations Coordinator.
This role is ideal for candidates with strong experience in
scheduling, referral coordination, insurance verification, and Home Care Home Base (HCHB)
workflows for Hospice
.
**This position can be fully onsite or also hybrid or remote after onboarding and training onsite.
Why Work With Puget Sound Home Health & Hospice
Make a meaningful difference in the lives of patients and families
Work alongside highly skilled clinicians and supportive office teams
Accessible leadership with a strong commitment to
diversity, equity, and inclusion
Collaborative, fast‑paced, and positive work environment
Compensation & Benefits
$25-31 an hour, based on experience
Medical, Dental, and Vision insurance
HSA, FSA, and voluntary insurance options
Paid Life and AD&D insurance
Short‑Term and Long‑Term Disability
Paid Time Off (PTO), Paid Holidays, and Paid Sick Time
401(k) with company match
Employee Assistance Program (EAP)
Tuition reimbursement, employee discounts, referral bonuses, and more
Job Summary
The
Hospice Operations Coordinator
supports the day-to-day operations of the hospice agency by coordinating scheduling activities, managing front-office functions, and maintaining compliant clinical records. This role ensures efficient workflows, professional communication with patients and referral partners, and accurate medical record management in accordance with hospice regulatory requirements.
The position works closely with clinical leadership, intake, and administrative teams to support the delivery of high-quality patient care.
Key Responsibilities
Scheduling & Staffing Coordination
Coordinate daily clinician schedules and staffing assignments.
Serve as the primary point of contact for scheduling and staffing-related communication.
Collaborate with Intake to confirm staffing availability for new hospice admissions and referrals.
Process scheduling adjustments, reassigned caseloads, missed visits, and visit updates.
Monitor staff coverage and communicate staffing gaps or operational needs to leadership.
Maintain accurate records of employee availability, competencies, and productivity metrics.
Front Office & Administrative Support
Answer, screen, and route incoming calls in a professional and compassionate manner.
Provide administrative support to agency leadership while maintaining confidentiality.
Manage agency correspondence, meeting documentation, and general office organization.
Maintain current forms, templates, and documentation consistent with hospice compliance requirements.
Track physician orders and monitor signature completion logs.
Manage administrative supplies, postage, and office records.
Assist with patient chart closure and administrative discharge processes.
Medical Records Coordination
Maintain clinical records in compliance with state, federal, and hospice regulations.
Ensure secure handling and confidentiality of all patient information.
Track unsigned physician orders and follow up appropriately.
Conduct post-discharge chart audits and escalate concerns when identified.
Support ongoing improvements to clinical records workflows and documentation processes.
Assist with onboarding and coordination of medical records support personnel as needed.
Required Qualifications
Education
Associate's or Bachelor's degree preferred.
Equivalent healthcare operations or administrative experience will be considered.
Experience
2-3 years of experience in healthcare operations, medical office administration, care coordination, scheduling, or related healthcare support roles.
Medical records or healthcare administrative experience required.
Home health or hospice experience strongly preferred.
Knowledge & Skills
Experience using HCHB and other HHH agency sysste.
Excellent organization and multitasking abilities in a fast-paced environment.
Professional verbal and written communication skills.
Ability to work collaboratively with both clinical and non-clinical team members.
Ability to prioritize competing responsibilities and meet deadlines.
Adaptability in a changing healthcare environment.
Basic reporting and spreadsheet skills.
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at
http://www.pennantgroup.com.