About the role
I .
JOB SUMMARY The Intake C oo rdinat o r is responsible f o r managing all aspects o f the patient intake pr o cess including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral s o urces, resp o nding t o customer requests and c o ncerns, facilitating a daily intake stand up m eeting and managing the insurance verificati o n and auth o rization processes. II . DUTIES & RESPONSIBILITIES 1. Directs all daily patient referral and intake o perati o ns including providing assistance with oversight o f the establishment and implementati o n o f intake p o licies. 2. Ensures compliance with all state, federal, and Joint C o mmissi o n referral/intake regulatory requirements. 3. Provides insight and assistance with the implementati o n o f i m proved w o rk meth o ds and procedures t o ensure patients are admitted in acc o rdance with pol i cy. 4. Establishes and maintains p o sitive w o rking relati o nships with current and p o tential referral s o urces. 5. Ensures seamless transition o f patients t o home care by assisting with o versight o f patient educati o n and preparation f o r home care, plan o f care in i tiati o n and co o rdination o f care with m ultiple service providers. 6. Ensures maximum third-party rei m bursement thr o ugh direct o versight o f insurance verificati o n and authorization processes .
7. Builds and m o nit o rs c o mmunity and customer percepti o ns o f Sacred Heart Home Health as a high- quality provider o f services. 8. Gathers, c o llates, and reports referral statistics including ke y cust o mer referral trends .
9. Maintains comprehensive w o rking knowledge o f Home Health c o ntractual relati o nships and ensures that patients are admitted acc o rding t o c o ntract pr o visions. 10. Maintains comprehensive w o rking knowledge o f community res o urces and assists referral s o urces in accessing community res o urces should services n o t be provided by Sacred Heart Home Health. The above statements are o nly meant t o be a representative summary o f the maj o r duties and responsibilities perf o rmed by the employee o f this j o b. The e m pl o ye e may be requested t o perform j o b-related tasks o ther than th o se stated in this descripti o n .
III. JOB REQUIREMENT S (Education, Experien c e, Knowledge, Skills & Abilities )
1. The Intake C oo rdinat o r must have healthcare experience, preferably in referrals/intake in a h o me health o r hospice environment. 2. A nursing backgr o und is preferred but not required. 3.Dem o nstrates go o d communication, neg o tiati o n, and public relati o ns skills. 4.Dem o nstrates aut o nomy, assertiveness, and c oo perati o n in perf o rming j o b responsibilities. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.