RN Triage Specialist – Hospice & Home Health (On Call)

Join

Synergy’s

compassionate clinical services team as an

RN Triage Specialist

• supporting our Hospice and Home Health patients during
• after hours care . We are
• seeking

an experienced, calm, and clinically strong registered nurse to provide telephone triage, symptom management guidance, and crisis support during evenings, nights, weekends, and holidays. Your clinical judgment and empathy will play a vital role in ensuring patient comfort, safety, and continuity of care when it matters most.

About the Role

The RN Triage Specialist provides

• after hours clinical
• support for Hospice and Home Health patients through
• timely
• telephone assessments and evidence based
• nursing guidance. This role ensures urgent patient needs are addressed
• promptly,
• appropriate interventions
• are

initiated
, and field staff or providers are engaged when necessary. The position requires strong assessment skills, sound
 decision making
, and clear communication to support patients, families, and caregivers during non
business hours.

Key Responsibilities

Telephone Triage & Clinical Assessment

Answer

• after hours
• calls promptly and conduct thorough telephone assessments to
• determine
• patient needs.
• Assess symptoms, pain levels, disease progression, medication concerns, and caregiver questions.

Provide

immediate nursing guidance, comfort measures, and symptom management using approved clinical protocols.

Determine

• urgency and escalate care appropriately to on call
• field staff, physicians, or emergency services.
• Hospice Specific

Support

• Educate and guide families on
• end of llife
• symptoms, comfort measures, positioning, and expected changes.
• Support caregivers experiencing emotional distress, anxiety, or grief with reassurance and clear education.

Coordinate

after hours

pronouncement procedures as required by agency policy and state regulations.

Home

Health Specific

Support

• Assess changes in medical condition,
• post procedure
• complications, wound concerns, and medication reactions.

Provide guidance on self

• care,
• follow up
• actions, and signs requiring urgent skilled intervention.
• Arrange urgent nursing visits when patient needs cannot be safely managed by phone.

Care Coordination & Communication

Document all triage interactions clearly and accurately in the EMR in real time.

Notify

• on call
• field staff and providers of urgent issues, new orders, or required interventions.
• Communicate significant patient changes to the interdisciplinary team for next day follow up .

Ensure effective hand

off to daytime clinical staff to support continuity of care.

Crisis Management & Safety

• Assess and respond to emergent situations including uncontrolled symptoms, respiratory distress, falls, caregiver crisis, or medication errors.
• Provide calm de-escalation and emotional support during high stress
• situations.
• Activate emergency services when patient safety is at risk.

Qualifications

Required

Active, unrestricted

Registered Nurse (RN)

license.

Minimum of

• 2–3 years of recent clinical experience
• in hospice, home health, emergency, ICU, or acute care.
• Strong clinical assessment, critical thinking , and independent decision making
• skills.
• Excellent verbal communication skills, particularly in telephone based
• care.

Proficiency

with

EMR documentation

• and ability to chart efficiently in real time.
• Ability to manage high call volume while
• maintaining
• clinical accuracy and compassion.

Preferred

Prior experience in

• hospice or home health triage .
• Strong knowledge of hospice symptom management and
• end of l life
• care.
• Familiarity with structured triage protocols or triage software.

Skills and Competencies

• Advanced clinical assessment and nursing judgment
• Compassionate, clear, and confident communication

Crisis intervention and de-escalation

skills

End

• of life
• education and caregiver support
• Strong documentation accuracy and timeliness
• Ability to prioritize and work independently

Effective interdisciplinary collaboration

• If you are a dedicated RN who thrives in high impact
• clinical decision-making
• and values compassionate after hours patient support, we invite you to apply for the
• RN Triage Specialist – Hospice & Home Health (On Call )
• role today.

The employer for this position is stated in the job posting.  The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.  Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.  More information about The Pennant Group, Inc. is available at
http://www.pennantgroup.com.