About the role
Description The Field Service Logistics & Support Coordinator is a service-minded, hands-on role responsible for providing centralized logistical, inventory, and equipment support to a national field service organization. This position serves as the primary shop-based support resource for remote crews, ensuring materials, tools, and essential equipment are available, maintained, and delivered as needed to support safe, efficient, and uninterrupted field execution. Operating from a single central location, this role manages shipping and receiving, remote-crew inventory, tool control, minor equipment maintenance, and replacement-product coordination. Limited travel may be required on an exception basis to support urgent field needs. Requirements
Remote Crew & Field Support
Serve as the central point of contact for remote field crews requiring materials, tools, consumables, or replacement equipment
Provide responsive, service-oriented support to minimize field downtime and improve execution readiness
Coordinate emergency or expedited material needs in support of critical field activities
Inventory, Tools & Equipment Management
Maintain and manage remote crew tool inventories and commonly used field materials
Track issuance, return, condition, and location of tools and test equipment assigned to crews
Support basic inventory control and traceability, including labeling, documentation, and system updates
Identify gaps, shortages, or wear-and-tear trends and recommend replenishment or replacement
Shipping, Receiving & Logistics
Receive, inspect, and process incoming shipments of materials, tools, and equipment
Prepare and ship equipment, kits, and materials to field crews across the U.S.
Coordinate freight, courier, and expedited shipping as required
Ensure all shipments are properly documented, packaged, and tracked
Support returns, refurbishment shipments, and warranty-related logistics
Equipment Maintenance & Replacement Support
Perform or coordinate minor equipment maintenance, cleaning, inspection, and basic repairs where appropriate
Identify equipment requiring repair, replacement, or recertification
Coordinate replacement products or loaner equipment to ensure field continuity
Maintain readiness of commonly deployed tools and equipment
Emergency Support (Limited Travel/Driving)
On a limited and exception basis, may be required to:
Drive emergency materials to job sites
Fly to deliver or retrieve critical equipment
All travel is infrequent, planned as necessary, and directly tied to operational continuity
Systems, Documentation & Reporting
Maintain accurate records related to:
Inventory levels
Tool assignments
Shipments and returns
Update ERP or tracking systems as required
Provide periodic status updates to Field Service and Operations leadership
Safety, Quality & Compliance
Ensure all equipment shipped and issued is safe, serviceable, and compliant with company standards
Follow company policies related to material handling, transportation, and safety
Maintain an organized, clean, and efficient support area
Required Qualifications
Education
High school diploma or GED required
Technical, logistics, or operations training preferred
Experience
2–4 years of experience in logistics, warehouse operations, field support, or service operations
Experience supporting field crews or service organizations preferred
Familiarity with tools, equipment, and materials used in electrical or industrial field service environments is a plus
Skills & Competencies
Strong customer-service mindset with a field-first orientation
Excellent organizational and multitasking skills
Ability to work independently and prioritize competing requests
Practical mechanical aptitude for basic equipment handling and maintenance
Effective communication skills across field and management teams
Comfortable with inventory systems, shipping platforms, and basic reporting tools
Preferred Qualifications
Experience supporting national or multi-region field service teams
Familiarity with high-voltage, industrial, or power-related field equipment
Forklift certification or willingness to obtain
Valid driver’s license with the ability to travel on an exception basis, CDL is a plus.
Working Conditions
Primarily shop-based at a single assigned location
Occasional lifting of tools or equipment (up to50lbs)
Limited travel required for urgent support needs
Standard business hours with flexibility to respond to critical field demands
Role Objective
This position exists to remove logistical friction from the field, allowing technicians and crews to focus on execution while ensuring materials, tools, and equipment are available, reliable, and delivered when needed.