About the role
Salary: £25000.00 to £34000.00
To support NHS patients in accessing vital health reviews by making high-volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication.
Making 150+ outbound calls per day to NHS patients due for clinical reviews.
Handling objections professionally, including from patients contacted multiple times.
Explaining the importance of health appointments in a clear, persuasive way.
Motivating hesitant or sceptical patients to book potentially life-saving appointments.
Working across multiple clinical areas and learning new medical terminology (training provided).
Tracking your performance and participating in coaching to improve booking rates.
Recording call outcomes accurately and updating patient records in CRM systems.
Meeting and exceeding daily, weekly, and monthly booking targets.
Thriving in a fast-paced, target-driven environment where resilience is key
We are seeking a resilient, motivated individual to join our Proactive Care
hub as a Call Handler in our NHS appointments team. In this high-impact role, youll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments.