About the role
Responsibilities
Position Overview
We are seeking a
Senior Field Services Technician
to support the installation, transition, and sustainment of
next-generation Voice Communication Switch (VCS) systems
. This role is critical to successful
site preparation, system cutover, & customer acceptance, and legacy system decommissioning
in operational environments.
This position requires a highly skilled field technician who can operate independently, solve complex technical issues under time constraints, and work directly with customers to ensure seamless voice system transitions with minimal operational disruption.
Work Location & Travel: This is a remote position; however, candidates local to the Washington, D.C. metropolitan area are preferred. This role requires extensive travel, with approximately
95% travel
expected.
Key Responsibilities
- Lead and support site surveys, site preparation, and system installation activities
- Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
Perform
decommissioning of legacy voice communication systems
Conduct
independent system testing and validation
to confirm:
Power installation compliance
Cabling integrity and standards adherence
Equipment and site specification alignment
Perform
maintenance, troubleshooting, and repair
of VCS and supporting telecom/IT infrastructure
Use diagnostic tools to identify and resolve voice, network, and hardware faults
Support preventive maintenance and system health checks
Provide on-site customer support and end-user orientation/training as needed
Maintain accurate
technical documentation, service reports, and cutover records
Ensure compliance with
safety protocols, site security, and operational standards
Coordinate closely with engineers, program teams, and other field technicians during deployment activities
Qualifications
Required Technical Experience
- Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD; 10 years with an AS, 12 years in lieu of a degree
- US Citizen with the ability to obtain/maintain a public trust clearance
Hands-on experience with
Voice Communication Switch (VCS) systems
or similar mission-critical voice platforms
Experience supporting
system cutovers, migrations, or technology refresh efforts
Knowledge of
Telecommunications infrastructure
VoIP technologies
Cabling standards and power validation
Networked voice systems
Strong troubleshooting and
- root-cause diagnostic skills
- Experience using test equipment and diagnostic tools in field environments
- Familiarity with operational environments where uptime and reliability are critical
Professional Skills
Excellent
technical problem-solving ability
Strong
customer service and communication skills
Ability to work
- independently in remote field locations
- Strong documentation and reporting discipline
- High attention to detail and adherence to procedures
- Effective time management and ability to meet deployment timelines
- Team-oriented mindset with ability to collaborate across technical disciplines
Work Environment
- Field-based role supporting operational and technical sites
- Extensive travel (up to 95% )
- Work may occur in active operational environments requiring strict adherence to procedures and standards
- This role is ideal for a senior technician who thrives in high-visibility cutover environments and enjoys being the person who ensures mission-critical voice systems come online smoothly and correctly the first time.
- #BNATCS
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.