Field Services Technician, Junior

Responsibilities

Position Overview

We are seeking a
Field Services Technician - Junior
to support the installation, transition, and sustainment of
next-generation Voice Communication Switch (VCS) systems
. This role will assist with
site preparation, system installation, cutover, customer acceptance, testing, and legacy system decommissioning
in operational environments.

The ideal candidate has a technical foundation in telecommunications, networking, electronics, IT, or a related field and is interested in developing hands-on experience supporting
mission-critical voice systems
. The technician will work alongside experienced field technicians, engineers, and program teams to complete deployments, troubleshoot issues, and ensure systems are installed and transitioned according to established procedures.

This position is
remote with approximately 95% travel requirements
and may require extended periods at customer and operational sites.

Key Responsibilities

Support
site surveys, site preparation, equipment installation, and system deployment
activities under the direction of senior technicians and engineers

Assist with VCS system cutovers from legacy voice platforms to next-generation systems

Support the

decommissioning and removal of legacy voice communication systems

Perform basic system testing and validation to verify:

Power and equipment connections

Cabling integrity and connectivity

Equipment installation and site specifications

Assist with
maintenance, troubleshooting, and repair
of VCS and supporting telecommunications/IT infrastructure

Use basic diagnostic tools and established procedures to help identify voice, network, and hardware issues

Support

preventive maintenance and system health checks

Assist with on-site customer support and provide basic end-user assistance or orientation as needed

Maintain accurate

technical documentation, service reports, installation records, and cutover documentation

Learn and follow established

safety protocols, site security requirements, and operational procedures

Work closely with
senior field technicians, engineers, program teams, and other technical personnel
during deployment and transition activities

Escalate complex technical issues to senior technicians or engineers and assist with troubleshooting and resolution

Learn and develop proficiency with VCS systems, telecommunications equipment, testing procedures, and field deployment processes

Junior FST primary focus areas

Test support activities at the FAA WJHTC (New Jersey)

Test support activities at VCS vendors locations (Maryland)

Test support activities at Washington Labs (Maryland)

Junior FST when paired for FAA VCS ATC cutover support (not lead)

#BNATCS

Qualifications

Technical Qualifications

• US Citizenship with the ability to obtain/maintain a Public Trust Clearance.
• 2 years of experience with BS; 0 years with MS; 4 years with an AS; 6 years in lieu of a degree

Familiarity with
Voice Communication Switch (VCS) systems
, telecommunications systems, or similar voice/network technologies

Exposure to system cutovers, migrations, installations, or technology refresh efforts is preferred

Basic knowledge of

Telecommunications infrastructure

VoIP technologies

Cabling and connectivity

Power and equipment validation

Networked voice systems

Basic troubleshooting and diagnostic skills , with the ability to identify and escalate issues as needed

Experience using basic test equipment and diagnostic tools in technical or field environments

Ability to learn and follow established procedures in operational environments where
system uptime and reliability are important

Professional Skills

Strong

problem-solving and troubleshooting mindset

Good

• customer service and communication skills
• Ability to work independently while knowing when to ask questions or escalate issues
• Strong attention to detail and ability to follow technical procedures
• Ability to accurately document work performed, issues identified, and resolutions
• Good time management and ability to support deployment and installation timelines
• Team-oriented mindset with the ability to collaborate with technicians, engineers, and other technical personnel
• Willingness to learn new systems and technologies

Work Environment

• Field-based role supporting operational and technical sites
• Extensive travel (up to 95% )
• Work may occur in active operational environments requiring strict adherence to procedures, safety requirements, and technical standards
• May require working at remote locations and supporting installations, upgrades, testing, and system cutovers

Role Summary

This role is ideal for an early-career or developing technician who has a foundation in telecommunications, networking, electronics, or a related technical field and is interested in building experience supporting mission-critical voice systems . The successful candidate should be comfortable working in the field, troubleshooting technical issues, following established procedures, and learning from more experienced technicians and engineers.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.