About the role
Description
Service Advisor Are you looking for a career and not just another job? At Honda Marysville Motorsports, we are looking for a motivated and customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a commitment to providing exceptional service. As a Service Advisor, you will serve as the primary point of contact between our customers and Service Department. You will listen to customers' needs, communicate service recommendations, provide clear and accurate information, and keep customers informed throughout the service process. Your ability to build relationships, solve problems, and create a positive experience will play an important role in earning our customers' trust and continued business. We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career. Apply today and take the next step in your career with Performance! Employee Benefits Package Competitive Compensation Medical, Dental & Vision Insurance HSA/FSA Health Options Short- & Long-Term Disability Insurance Life Insurance 401(k) Retirement Plan with Company Match Paid Time Off Paid Holidays Employee Purchase Program The Performance Impact Exceptional · Team · Passion · Community Remember...a smile changes the delivery of everything. Requirements
What You'll Do as a Service Advisor: Greet customers promptly with a professional, friendly, and welcoming attitude
Serve as the primary point of contact for customers throughout the service process
Listen to customers to understand their concerns, service needs, and expectations
Accurately document customer concerns and requested services
Communicate customer needs clearly and effectively with Service Technicians
Review recommended maintenance and repairs with customers and answer questions regarding their service
Prepare and communicate clear, accurate, and transparent service estimates
Obtain customer authorization for recommended services and repairs
Keep customers informed of service progress, changes, and expected completion times
Explain completed services, repairs, and applicable warranty information to customers
Address customer questions and concerns professionally and work toward appropriate resolutions
Establish and maintain strong customer relationships that encourage repeat and referral business
Work collaboratively with technicians, Parts, and other dealership departments to provide an exceptional customer experience
As a Performance Team Member, You Will:
Put the customer and others first
Ask for help and give help
Create smiles
Engage and build relationships
Maintain an energetic, positive attitude and work well with others
Qualifications:
High school diploma or GED
Previous experience in customer service or a customer-facing role
Previous powersports, automotive service department, or dealership experience preferred
Strong communication and customer service skills
Strong listening, organization, and problem-solving skills
Ability to effectively manage multiple customers and priorities in a fast-paced environment
Comfortable discussing service recommendations, pricing, and repair needs with customers
Professional, dependable, and customer-focused
Basic computer skills and ability to learn dealership service systems
Valid driver's license with an acceptable driving record
Ability to successfully complete a pre-employment drug screen