Senior Client Experience Manager

Job Description: Come Build the Future of Patient & HCP Engagement

Title

Senior Client Experience Manager

Team

Phreesia Network Solutions

Location

Hybrid - style in

New York City / commutable area

In-person expectation

Client and/or team meetings 1 - 3 times per week

on average

Travel

Regular

NYC metro travel

• for client visits or team meetings , with
• occasional travel outside
• the region
• (~25–30% overall)

Why

T his Role Exists

You’re

• not just growing revenue —
• you’re
• shaping how the world’s most impactful healthcare brands show up at the point of care.

We’re

• looking for a
• Senior Client Experience Manager
• who thinks of themselves as a strategic partner, not a transactional salesperson. In this role,
• you’ll
• own a portfolio of
• pharmaceutical
• and agency accounts-
• identifying
• revenue opportunities, moving deals forward, and nurturing the long-term partnerships that keep clients coming back.

You

• don’t
• need a traditional sales background — if
• you’ve
• built your career
• developing client relationships
• in
• digital
• media or agency life and
• you’re
• ready to grow business with more ownership and
• visib ili ty ,
• and
• be compensated more favorably for it,
• this is your next move.

What

You’ll

Spend Your Time Doing
 :
Develop and grow new or existing business:

• B ecome an SME for your assigned accounts -
• brands, pipelines, org changes, key contacts -
• to
• identify
• the right opportunities at the right time ,
• b ring ing
• your pharmaceutical media knowledge to every first conversation so you show up as a
• trusted partner. Own the
• F ull
• D eal

C ycle:

Move deals from

capabilities

presentations and proposals through revisions, sell-in, and contracting.

You’ll

• respond to RFPs by developing tailored proposals in close collaboration with
• internal
• analytics, creative, strategy, and research
• team s.

Be a

T rusted

S trategic

P artner :

• Serve as the primary point of contact for your accounts , from
• answering questions, sharing insights,
• to

presenting monthly campaign performance in partnership with internal teams
.

You will

• help
• demonstrate
• value, support renewals, and keep client relationships active between
• deals
• while
• maintaining
• accurate

Salesforce records and pipeline

hygiene,

so the team has a clear view of revenue and progress.

Get “out of the office” for fun entertainment with clients
:

• Client relationships here go beyond
• the
• conference room - think bagel d rops, concerts, sporting
• event , perfume making
• and all
• kind
• of
• fun
• creative activities in between . Since
• spending time in person with your clients is core to your role ,
• y ou'll
• spend time face-to-face with media and pharmaceutical clients across the NYC area 1–3 times per week on average, plus occasional national travel.

Contribute to a collaborative team culture:

Deliver compelling presentations and product demos that make clients say, “Yes — this is exactly what we need.” Serve as the client’s advocate internally, carrying their priorities into every cross-functional conversation.

What Makes You a Great Fit

You

don’t

need to check every box — but this role will feel energizing if you:

Know the pharmaceutical media world or have h
ealthcare media experience
:

Point of Care, Programmatic, DTC, HCP, OTC, or OOH

experience

highly valued

Are a c

• onfident, direct communicator who builds trust quickly with senior stakeholders and junior contacts alike
• Are a s elf-starter who manages your own time , agenda
• a nd
• does n’t
• need a push to follow up
• Are c ollaborative by nature ,
• you
• share
• what’s
• working, ask for help when needed and
• lean on cross-functional teams and make the people around you better
• Are e nergized by in-person relationship-building ,
• you make the room more
• engaging

We Do Have A Few Requirements

To

Check

Bachelor’s degree

with 6 + years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising

Healthcare experience

• required ;
• pharmaceutical agency or media background strongly preferred
• Deep familiarity with how agencies
• work —the internal dynamics, the team structure, the pace ,
• and the ability to use that knowledge to build stronger partnerships
• Fluency in digital media vernacular from measurement, brand performance, campaign insights, to the ability to turn data into client-ready recommendations
• that
• land
• Strong PowerPoint skills and the confidence
• presenting to all levels of a client organization,
• from day-to-day buyers to senior
• leadership

Where

You’ll

Work

This is a hybrid role based in the New York City area, with your home office as your primary base. At the same time, this is a role built around in-person connection.

You’ll

regularly spend time with clients and/or teammates 1–3 times per week

on average , with occasional national travel, because being face-to-face is a meaningful part of how this team builds trust, deepens relationships, and moves business forward

Compensation & Rewards

Base salary

$180,000-195,000 (depending on experience)

inclusive of base salary and variable incentive.
A comprehensive Total Rewards package designed to support your whole life — not just your work.

Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
Top-rated Employee Benefits:
100% Remote work + home office expense reimbursements
Competitive compensation
Flexible PTO + 8 company holidays
Monthly reimbursement for cell phone + internet + wellness
100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
Variety of insurance coverage for people (and pets!)
Continuing education and professional certification reimbursement
Opportunity to join an Employee Resource Group. Learn more here:
https://www.phreesia.com/workforce/
We strive to provide a diverse and inclusive environment and are an equal opportunity employer.