About the role
Pay: $21.40 to $23.97 per hour
Description
SCHEDULE:
Tuesday-Saturday, 2:45pm-11:15pm., essential position during weather and other emergencies.
PAYS:
$21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)
LOCATION: 444 Harrison Ave – Boston, MA
SUMMARY OF THE POSITION:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway
by motivating
guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest need. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements
REQUIREMENTS:
QUALIFICATIONS:
EDUCATION/TRAINING
High School diploma or GED
KNOWLEDGE/EXPERIENCE:
Minimum of one (1) year of experience in the Human Services field
PHYSICAL ABILITIES/SKILLS:
Ability to stand for long periods of time
Ability to stretch, bend and lift up to (twenty-five) 25 lbs.
Ability to assist guests up and down stairs, and in-and-out of wheelchairs
Ability to respond quickly to emergencies
MENTAL ABILITIES/SKILLS:
Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
Ability to use good judgement in stressful or emotionally charged situations
The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
Ability to be resilient in difficult and ambiguous situations
Ability to handle multiple assignments
Ability to communicate clearly both verbally and in writing
Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
Ability to communicate/speak (as well as to listen) in a non-judgmental manner
PREFERRED:
Valid MA driver’s license in good standing
Bilingual English/Spanish
Administering Narcan and in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources