About the role
Description
JOB SUMMARY
The Certified Medical Assistant (CMA) is a clinical professional who supports physicians and clinical staff in delivering safe, efficient patient care in a fast-paced clinic environment. This role performs administrative and clinical duties within CMA scope of practice while supporting patient throughput, accurate documentation, regulatory compliance, and quality clinical outcomes. This position is located in Rockingham, NC.
RESPONSIBILITIES
Clinical Patient Care
Assist patients by providing information, support, and professional customer service
Verify patient information, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs
Prepare patients for examinations and procedures, including explaining treatments and obtaining proper consents
Assist physicians with in-office procedures, injections, wound care, suture/staple removal, and post-operative follow-up
Administer medications as directed by the provider and within CMA scope of practice
Clinical Workflow & Documentation
Document patient care, treatments, injections, and education accurately in the EMR (TouchWorks)
Ensure documentation supports appropriate coding and charge capture per clinic policy
Manage administrative tasks including patient communications, reports, and daily clinical workflows
Respond to prescription refill requests per provider direction
Recognize and respond to medical emergencies according to clinic policy
Safety, Compliance & Environment
Maintain sterile technique, follow universal precautions, and comply with OSHA and safety regulations
Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials
Ensure patient and staff safety, including safe patient transport and assistance with ambulation
CHARACTERISTICS
Demonstrates professionalism, reliability, and strong interpersonal skills
Tactful, empathetic, and sensitive to patient needs
Demonstrates professional and effective communication in person and via phone
Exercises sound judgment, maintains strict confidentiality, and establishes credibility with physicians, staff, and patients
Organized, resourceful, able to multitask, and takes initiative
Focused on quality improvement and cost-efficient care
Collaborates effectively within a multidisciplinary clinical team
Professional appearance and demeanor
Requirements
QUALIFICATIONS
Graduation from an accredited Medical Assisting program
Current Certified Medical Assistant (CMA) credential in good standing
Current Basic Life Support (BLS) certification
Knowledge of infection control, sterile technique, and clinic-based health and safety precautions
Ability to use and apply medical terminology accurately
Demonstrated understanding of clinical workflows and patient care protocols
Strong communication skills with patients and external parties in a courteous and professional manner
PHYSICAL REQUIREMENTS Sitting: Occasionally Standing: Frequently Walking: Frequently Carrying/Lifting: Occasionally (up to 35 pounds) Stooping/Kneeling: Frequently Other: N/A