Patient Navigator

Pay: $18.95 to $21.93 per hour

Description
Patient Navigator
Syracuse, NY
Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment.
No matter what.
In support of PPCWNY’s mission, the Patient Navigator builds strong relationships with patients and with community agencies, organizations, groups and members to connect patients with services to improve their social determinants of health and reduce longstanding disparities in health and health care. This position is based in the Syracuse health center and requires some travel in Onondaga Country.
Essential Functions
Establishes relationships with and serves as primary point of contact for patients regarding barriers to care and social determinants of health, such as economic stability/employment opportunities/education, food stability, housing stability, transportation, accessing healthcare, neighborhood, and physical environment/social support networks
Assists patients with linking to a primary care provider and to health insurance when needed
Refers patients to community resources to assist patients with the Social Determinants of Health
Provides immediate intervention for crisis situations, referrals and linking patients to community resources
Makes appointments and connections (warm referrals) as needed.
Documents, tracks and follows-up on patient encounters, referral appointments and outcomes
Works collaboratively with Syracuse-based Outreach and Education staff and Manager of Care Coordination to update and maintain referral lists/databases of community resources including service providers, community programs, and community organizations
Researches and identifies resources as patient needs arise if not currently known
Maintains strict confidentiality in accordance with agency policies and HIPAA
Helps promote a climate of positive sexual health
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs
Other Accountability Activities
Attend appropriate community meetings and events to network with community agencies, organizations, and professionals to establish mutual referral relationships to improve health and well-being of community members
Attends bi-weekly supervision meetings with supervisors
Participates on committees and coalitions as assigned
Participates in agency meetings and initiatives as assigned
Other duties/tasks as assigned by supervisor
Requirements
Qualifications
Applicants must possess the following qualifications (or equivalent combination of education and experience):
Education
High School Diploma or GED equivalence
Experience
Minimum of 2 years of relevant community outreach/engagement experience
Knowledge, Skills, & Abilities
Relationships with and knowledge of community-based programs and resources in Syracuse area
Awareness of SDOH such as housing insecurity, food insecurity, mental illness, childcare needs, transportation barriers, interpersonal violence.
Competency in navigating and advocating for patient access
Knowledge of or willingness to be trained in Trauma Informed Care tenets/practices and ability to use these practices with patients
Proficiency in Microsoft Office skills
Demonstrated problem solving skills
Ability to work independently, manage time effectively, set priorities, manage multiple tasks with accuracy, attention to detail, flexibility and humor
Ability to work as part of multi-disciplinary team
Ability to adapt to changing priorities and needs of patients and promote patient autonomy
Strong interpersonal and cooperative skills with both internal and external customers
Dealing with emotionally charged patient care issues possibly including grief and loss, interpersonal violence, sexual, drug and alcohol issues
Planned Parenthood seeks candidates who are proficient in two or more languages
A commitment to Planned Parenthood of Central and Western New York’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential
Working Conditions
Standard health center and office environment
May experience visual fatigue working at computer with potential extended periods of sitting
Well-lit/ventilated
Physical Requirements
Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without accommodation
Work Schedule
This position is full-time (40 hours per week).
Regular schedule will be Monday – Friday with occasional evenings and weekends.
Benefits & Compensation
At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $18.95 to $21.93/hour. Actual compensation will be determined by experience and other factors permitted by law.
In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!
Planned Parenthood of Central and Western New York

is

an equal opportunity employer.