About the role
Compensation: $70,000 - $90,000
Technical Support Manager
Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you’re a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we’d love to hear from you!
Key Responsibilities
- Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
- Provide direct technical support for PMI products, software, and field applications.
- Act as the primary liaison between customers, Engineering, and Software Development.
- Document, track, and analyze technical issues and recurring problems.
- Contribute to testing and feedback during product development and updates.
- Create and maintain internal technical documentation and knowledge base content.
- Identify process improvements to enhance efficiency and customer satisfaction.
- Occasional overnight travel may be required.
What We’re Looking For
- Strong PC troubleshooting skills, including driver, communication, and security issues.
- Proven experience in customer technical support or IT systems support.
- Excellent problem-solving and communication skills.
Networking skills
Technical writing or documentation experience a plus.
Technical college degree preferred
Electrical background or experience with electric utilities is a plus but not required.
Benefits
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Supplemental Insurance Options
Company-paid Life Insurance
Paid Time Off (PTO)
401(k) with Company Match
Education Reimbursement
529 College Savings Contribution Matching
About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.