Analytics & Research Senior Scientist

Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.
Energize the customer relationship:
 Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
Success starts with me:
 Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
Commit to learning:
 Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
Dare to innovate:
 We challenge the status quo with creativity and innovation as our true north.
Better together:
 We check our egos at the door. We work together, so we win together.
Press Ganey is committed to providing reasonable accommodations to qualified individuals with disabilities or disabled veterans in the hiring process. If you need assistance or an accommodation to apply for a position online or for your interviews or assessments, please contact us at
acommodations@pressganey.com
 Please provide your contact information and the details of your request so we can best assist you.
The Senior Research & Analytics Scientist is a senior individual contributor who provides scientific leadership across a portfolio of products, programs, and strategic initiatives focused on measuring patient experience in healthcare. Serving as the primary methodological authority, this role ensures the validity, reliability, actionability, and comparability of survey-based measures, benchmarking

and comparative performance measurement

programs, analytics solutions, and emerging data products.

The Senior Scientist partners closely with Product, Engineering, Data Science, Operations, Client Support, Advisory, and Executive Leadership to solve complex measurement challenges, guide strategic decisions, and drive innovation. The role focuses on survey science, benchmarking

methodology , psychometrics, and applied analytics, distinguishing it from traditional data science roles centered on model or software development.

As a trusted advisor, the Senior Scientist translates complex scientific concepts into actionable recommendations while balancing methodological rigor with business and operational needs. The role

establishes

and maintains the standards, governance frameworks, and validation processes that ensure data, measures, and insights are trustworthy, methodologically sound, and fit for use in client decision-making, benchmarking,

quality improvement, and advanced analytics.

This position offers the opportunity to combine scientific rigor with

creativity

to develop new measurement approaches and analytics solutions. A central focus is elevating the

patient

voice by ensuring patient experiences are accurately captured, meaningfully interpreted, and translated into insights that improve healthcare quality and outcomes.

Key Responsibilities

Scientific Leadership &

Consultation

• Serve as the primary methodological authority for assigned products, benchmarking programs, and strategic initiatives
• Provide scientific leadership and consultation on measurement, benchmarking, analytics, reporting, and
• methodology
• decisions
• Represent Research & Analytics in cross-functional, client, and executive discussions, translating complex findings into actionable recommendations
• Serve as an escalation point for complex methodological issues, client concerns, and critical business decisions requiring scientific guidance
• Evaluate the benefits, risks, and methodological implications of key decisions, ensuring measurement quality, benchmark integrity, and stakeholder trust

Survey Science & Measurement Methodology

Lead the design, evaluation, and continuous improvement of survey instruments and measurement frameworks

Apply

• expertise
• in survey
• methodology , questionnaire design, sampling, weighting, bias mitigation, and survey operations
• Ensure the reliability, validity, comparability, and intended use of measures through validation studies, equivalency testing, and evaluation of survey design and administration approaches
• Maintain methodological standards and best practices

Product Enablement

Partner with Product

• and Engineering
• across
• the product lifecycle
• Evaluate and guide the methodological design, validation, implementation, and ongoing enhancement of products, reporting capabilities, survey content, and measurement solutions

Benchmark

Integrity & Governance

• Lead the development, governance, and evolution of benchmarking and comparative performance measurement methodologies, ensuring that performance comparisons
• remain
• valid, reliable, interpretable, and fit for purpose

Establish and

• maintain
• benchmarking governance standards, adjustment methodologies, quality criteria, and related frameworks
• Evaluate the impact of methodological changes on benchmark validity, trends, and reporting
• Serve as the organization's subject matter expert on benchmarking
• methodology
• and governance

Analytics & Statistical Consulting

• Apply statistical and analytical methods to
• identify
• drivers of patient experience performance, emerging trends, and opportunities for quality improvement

Develop, evaluate, and

• validate
• analytical frameworks, methodologies, and reporting approaches that support measurement, benchmarking, and strategic decision-making
• Translate complex analytical findings into actionable insights that inform decisions and drive improvement

Innovation Validation & Emerging Methodologies

Lead the design and evaluation of pilot studies, validation efforts, and innovation initiatives involving emerging measurement approaches, data sources, and technologies

Establish

evidence

standards and decision frameworks for assessing the readiness of new methodologies, AI-enabled capabilities, and alternative measurement approaches for benchmarking, reporting, and operational use

Identify

risks, limitations, and governance requirements when evidence is insufficient to support adoption

Healthcare & Domain Expertise

Serve as a subject matter expert in healthcare experience measurement, patient-centered research, and healthcare analytics

Guide

• the development and evolution of measurement programs, ensuring alignment with regulatory requirements, industry standards, and best practices
• Ensure methodologies accurately capture patient experiences and generate meaningful, actionable, and scientifically sound insights
• Monitor industry developments and recommend enhancements to measurement programs and methodologies