About the role
Description
Purpose: Manages multiple projects and daily requests for larger, strategic accounts. Position includes aspect of Sales, Customer Service, Project Management and Design (with correct skill set). The Account Manager may work independently or with an Account Executive based on the size and type of account.
Roles & Responsibilities:
Single point of contact for client and all dealer activities / services.
Maintain comprehensive knowledge of the clients and company needs, goals, philosophy and adhere to all business practices and performance standards
Responsible for developing the client relationship and fostering respect and trust with on -site personnel and partners (contractors, A&D firms, IT, etc)
Foster new project / support opportunities by meeting with the client on a regular basis. Actively listen, conducting thorough needs assessments, consult on workstyles / furniture solutions and dealer services
Make persuasive presentations on products and services (written, graphic and electronic formats)
Create or manage completion of detailed, accurate and branded proposals
Attend project progress meetings as required
Collaborate with internal / external resources on project scope to develop resources, schedules and costs.
Site supervision required for deliveries & installations to assure accurate and satisfactory completion
Provide timely/complete information for client/vendor activation, credit checks, etc.
Accountable for the management and success of your project team and overall client satisfaction
Accepts responsibility for the accuracy of project specifications through detailed reviews
Ensures receipt of all required documentation; signed proposals, T&C, client PO’s and deposits
Stays involved throughout project implementation to stay ahead of issues and identify COS
Available, responsive and timely to customer inquiries and needs
Regular customer follow-up regarding after sale support to assure customer satisfaction
Ensures the client is updated regularly on project progress and order status
Assist accounting in resolving late receivables or client credit issues
Meets monthly, quarterly and yearly sales objectives; volumes, margins, etc.
Provides accurate and regular reports on forecasts and leads
Assist sales management as needed, with contract development / negotiations
Attend or seek out training opportunities to support account and personal growth
Extensive knowledge of products, features, application and technical capabilities
Working knowledge of all roles and processes
Knowledge of workplace innovations / trends (Well, LEED, ergonomics, technology, work styles)
Other duties as assigned
Requirements
Training, Education, Experience, Skills: Bachelor's degree in Business Administration, Project Management or similar
3-5 yrs commercial furniture sales / project management experience or similar
Exceptional math and interpersonal skills, attention to detail and a great listener
Fast-paced work environment with simultaneous projects and challenging deadlines
Ability to learn and adapt to new software technologies
Proficient skills in Project Spec and MS Office (Outlook, Word, Excel, PowerPoint)
Desire to work in a collaborative, innovative, and team-oriented environment