Stateroom Steward (Japanese Speaking)

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

• Consistently deliver exceptional stateroom service, ensuring the highest standards of cleanliness, maintenance, sanitation, and presentation in line with Rooms Division brand standards, HESS protocols, and KPI targets.
• Take ownership of the guest experience within the assigned section, promptly addressing any shortfalls in product or service delivery and providing timely, personalized resolutions to guest requests, concerns, and feedback.
• Prepare, service, and refresh guest staterooms according to daily schedules and turnaround requirements, including embarkation, debarkation, and turndown service, ensuring all amenities and consumables are replenished as per standards.
• Proactively identify and report maintenance issues, safety concerns, and repair needs in guest staterooms and corridors, following up to ensure timely resolution and minimal impact on the guest experience.
• Use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly, following company guidelines to support cost control, environmental standards, and safe working practices.
• Engage warmly with guests, anticipating needs and offering assistance in both English and Japanese, providing accurate information about ship products, services, MedallionClass offerings, itinerary, and port information.
• Actively promote and upsell onboard services, including specialty dining, beverage packages, spa services, and shore excursions, in a way that enhances the overall guest experience.
• Support the development, implementation, and execution of Rooms Division initiatives, sharing best practices and feedback with the leadership team to continuously improve service and operational efficiency.
• Embrace and role-model the Rooms Division Shared Purpose, Core Values, CRUISE Service Essentials, and Service Excellence standards, contributing to a positive, inclusive, and safety-focused team culture.
• Maintain full compliance with company brand standards and all Health, Environmental, Safety, and Security (HESS) requirements, including public health regulations and Operation Oceans Alive initiatives.
• Participate in mandatory and structured training programs, drills, and development activities to enhance skills, support career progression, and ensure readiness for future opportunities within Princess Cruises.
• Minimum 3 years of experience in housekeeping, stateroom service, or a comparable guest accommodation role in a hotel, resort, or cruise environment; previous cruise ship experience is strongly preferred.
• Strong knowledge of housekeeping standards, public health, hygiene, and environmental regulations related to stateroom service, including safe use of cleaning chemicals and equipment.
• Proven ability to maintain high standards of cleanliness, presentation, and maintenance in guest rooms and corridors while working efficiently under time pressure.
• Excellent guest service skills, with a genuine passion for surprising and delighting guests and creating memorable experiences throughout their cruise.
• Warm, friendly, and caring personality with the ability to build rapport and maintain professional, courteous relationships with guests and teammates from diverse cultural backgrounds.
• Strong communication skills with good command of English, both written and verbal, and the confidence to interact with guests and teammates clearly and professionally.
• Japanese language proficiency ranging from Basic (JLPT N5) to Fluent (JLPT N1); able to understand and hold conversations with Japanese guests and support their needs.
• High level of personal organization, attention to detail, and the ability to prioritize tasks to meet daily schedules, turnaround times, and quality standards.
• Resilience and physical stamina to perform a role that involves standing, walking, bending, and lifting for extended periods in line with operational requirements.
• Commitment to Health, Environmental, Safety, and Security (HESS) standards and Operation Oceans Alive, with a proactive approach to identifying and reporting safety or maintenance issues.
• Motivated, reliable, and self-disciplined, with a strong work ethic and willingness to participate in mandatory and structured training programs to support continuous learning and career development.

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.