About the role
Salary: £27391.00 to £27391.00
As a Customer Support Coordinator, you will act as the primary point of contact for customers, delivering a professional, responsive, and high-quality service by managing enquiries, resolving issues, and coordinating service requests.
The Customer Support Coordinator is responsible for ensuring the smooth day-to-day coordination of operational services by providing high-quality administrative and customer support. Working within a busy control environment, the post holder will manage service requests, coordinate operational resources, support frontline staff, and ensure all enquiries are handled professionally, efficiently, and in accordance with Company policies and procedures.
The role involves accurately entering information into the call management system, dispatching appropriately trained ambulance crews to approved services, coordinating staffing for newly approved Enhanced Observation services, and providing guidance to customers where required.