About the role
Description
Provide excellent guest service while performing a wide variety of computerized sales functions including but not limited to Snowpark permits, lift tickets, season passes and Magic Mile Skyride tickets. Ensure Timberline guests leave with a positive experience of RLK and Company.
This position will start once the snow flies.
Essential Functions
Maintain a courteous, professional attitude towards guests and staff at all times.
Abide by department standards, company rules and policies.
Basic ticket office skills and product offering
Sell snow park permits
Deliver accurate guest service information
Communicate season pass product offering
Season pass processing and printing
Follows proper cash handling procedures and opens/closes registers
Restock sales points with tickets, snow park permits, zip ties, etc.
Answer guest phone calls and return voicemails
Utilize department tools (Opticard, Google Sheets, etc.)
Keep lobby clean.
Set up/tear down crowd control lines and mazes
Assist with off-site events and shows.
Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
Regular and reliable attendance.
Requirements
Must have basic computer skills.
Must have excellent guest service skills.
Must have exceptional cash handling experience.
Must have exceptional math conceptualization.
Must have high quality organizational skills.
Must be able to work independently or as part of a team.
Physical Requirements
Must be able to remain calm while working difficult situations.
Must be able to walk on uneven, slick, snow and icy surfaces.
Must be able to lift up to 40 lbs. and able to carry over 20 lbs.
Must be able to stand for an 8-10 hrs. shift.
Must be able to walk to the hotel, to Magic Mile lift and back several times per day in all weather conditions.
Must be able to work in a high pressure, high energy environment for an entire 8 hrs. shift.
Must be able to work in hot and/or cold room temperatures.