Financial Counseling Representative

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.
Financial Counseling Representative
On-Site – Austin, Texas | Ascension Dell Seton Medical Center University Of Texas
Schedule: Full-time, M-F, 8-4:30.

Are you passionate about

• supporting patients through the financial side of healthcare
• while building a career in
• revenue cycle and financial counseling ?
• We are the leading provider of technology-driven solutions that transform the
• patient
• experience and financial performance of hospitals, health systems, and medical groups. At R1,
• you’ll
• be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a

Financial Counseling Representative

, you will be a

trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

What

You’ll

Do

Provide

exceptional financial counseling support

by helping patients understand insurance benefits and out-of-pocket costs

Meet with patients to

• discuss payment options
• and
• financial
• assistance
• programs

Verify insurance eligibility

• and
• explain benefits
• clearly

Assist with

Medicaid

• and
• financial
• assistance
• applications

Build trust

with patients during stressful financial situations

Collaborate with care teams

and revenue cycle departments

Maintain

• accurate
• documentation
• across multiple systems

What

We’re

Looking For

Exceptional

• customer service experience,
• communication
• and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience
• when supporting the patients,
• clients
• and team members

Ability to

explain financial and insurance concepts clearly

Ability to

multitask and prioritize quickly

with

HIGH attention to detail

.

Professionalism

with sensitive financial conversations

High School Diploma or GED

What

You’ll

Gain

Experience in

healthcare financial counseling and revenue cycle

Exposure to insurance

• /Medicaid and detailed Intakes
• Opportunity for growth within R1
• A team environment focused on
• innovation, collaboration, and patient experience

Meaningful work

supporting patients during sensitive and emotional moments

Why

You’ll

Love This Job

Make a Real Difference

:

Patients lean on you for support and reassurance.

You’ll

• be more than a data collector -
• you’ll
• be a calm, helpful presence during stressful times

Learn Healthcare from the Ground Up

:

Build your

• expertise
• in healthcare financial services by navigating insurance programs, financial
• assistance
• options, and patient account needs in a fast-paced hospital environment.

Fast-Paced, Never Boring

:

• You’ll move between systems, phone calls, and
• in ‑ person
• interactions - balancing accuracy with compassion,
• working alongside clinicians and emergency staff (I am not sure if this is for the FCR and/or if we need to add any other entity)

Supportive Team Environment

:

We’re

invested in your professional journey.

You’ll

• be surrounded by teammates who have your back and leaders who want to see you succeed
• R1 is the one company that combines the deep
• expertise
• of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Your Healthcare Career Starts Here

• If
• you’re
• a compassionate communicator, a quick learner, and someone who
• thrives
• in a dynamic environment,
• we’d
• love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.
• For this US-based position, the base pay range is
• $18.59 - $22.00
• per hour. Individual pay is
• determined
• by role, level, location, job-related skills, experience, and relevant education or training.
• The healthcare system is always evolving — and
• it’s
• up to us to use our shared
• expertise
• to find
• new solutions
• that can keep up. On our growing team
• you’ll
• find the opportunity to constantly learn, collaborate across
• groups
• and explore new paths for your career.
• Our associates are given the chance to contribute, think
• boldly
• and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a
• competitive benefits package.
• R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment
• opportunity . The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company
• is dedicated to providing
• a workplace free from harassment based on any of the foregoing protected categories.
• If you have a disability and require
• a reasonable
• accommodation to complete any part of the job application process, please contact us at 312-496-7709 for
• assistance .
• CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights

California Consent

To

learn more, visit:

R1RCM.com

Visit us on

Facebook

For this US-based position, the base pay range is $18.59 - $25.44 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a
competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.