About the role
Description
Under the direct supervision of the Restaurant Manager this position assists with supervising the day-to-day operations in the Restaurant.
Requirements
Training staff
Provide general direction and basic work assignments to front line employees
Knowledge of full Menu/Specials/Restaurant Promotions at all times
- Ensuring guest satisfaction/resolving any disputes or complaints
- Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
- Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
- Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
- Ensures all staff maintains a clean and orderly server station
- Assists Restaurant Manager in resolving employee disputes
- Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
Maintains excellent guest service
- Assists Restaurant Manager with product orders
- Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
- Finds or provides coverage in the Front of House in the event of employee call outs
- Assists Management with restaurant scheduling if needed; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
- Reviews guest comment cards and delivers the results to Management
- Rotates server stations and assign early outs in a fair and consistent manner
- Performs additional duties as requested by management