About the role
Description
Position Summary
Responsible for providing IT related support to internal customers to minimize operational disruption. Contributes to and supports the goals of the department and the organization.
Essential Functions
Provides various technical support to end users by investigating and resolving software and hardware problems.
Advanced technical issues involving Microsoft’s full suite business applications and operating systems.
Analyze and resolve network performance issues.
Contributes and maintains accurate documentation to provide consistent solutions.
Assists with projects, tasks, and planning.
Other duties as assigned.
Supervisory Responsibilities
Does not directly supervise any employees
Competencies, Skills, and Education Requirements
Bachelor’s degree in computer science or related work experience
Must possess a high school diploma or general education degree (GED)
Advanced knowledge with Windows 10 and 11
Experience with networking preferred
Work & learn independently
Excellent verbal and written communication skills
Excellent project management skills and strong ability to prioritize
Multi-tasking abilities and thorough follow-up required
Strong organizational and time management skills required
Must be able to pass a background screen, and a drug screen
Travel Requirements
Some travel may be required