About the role
Overview
Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts.
About Us
At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions.
What's In It For Me?
Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Responsibilities
What Will I Do?
Manage ingoing/outgoing lead flow across different platforms
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Product knowledge learning
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
- Proven ability to identify opportunities and close business
Other duties as assigned
Qualifications
Do I Have What It Takes?
High School Diploma or GED preferred
1-year customer service experience
- Proven ability to identify opportunities and close business
- Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
- Must be able to work evenings and weekends when needed
- Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company
- encourages all
- qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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