About the role
Description
Join Our Dynamic Medical Team as a Medical Group Front Desk Representative!
Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group. We are seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience
Your Impact
Be the Patient's First Point of Contact
- Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
- Masterful Scheduling & Coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
- Expert Communication & Organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
- Financial Accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Problem Solving & Patient Advocacy
- Address patient concerns, escalate issues as needed, and ensure a positive experience.
- Team Collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.
- What You'll Bring/Requirements: Reliability, a positive attitude, and excellent teamwork skills.
- Strong communication and interpersonal abilities.
- Proficiency in data entry and computer skills.
- Ability to thrive in a fast-paced environment.
- Exceptional customer service skills.
- Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
- Must hold a high school diploma or equivalent.
- Bonus Points: Prior experience in ophthalmology.
- Familiarity with Electronic Medical Records (EMR).
- Hours: Vary
- Perks & Benefits: Competitive 401(k) with matching.
- Comprehensive health, dental, and vision insurance.
- Disability and life insurance.
- Flexible spending account.
- Generous paid time off.
- Important Details: Must be able to travel to multiple locations (if applicable).
- Availability for evenings and weekend rotations (if applicable- varies by practice).
- Ability to handle a high-volume practice.
- This position is in person.
- We thrive on: Care for our patients and team, effective
- Collaboration , and a commitment to
- Elevate our standards.
- Refocus is an equal opportunity employer and we value diversity.