About the role
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About Us
Perform Properties is a Blackstone Real Estate portfolio company focused on high‑performing retail and office properties with people‑appeal - vibrant spaces where people actively choose to work, shop, and gather. With expertise in transactions, development, leasing, and management, we oversee approximately 30 million square feet of properties across the U.S.
Our culture is built on our OneTeam foundation - a shared commitment to collaboration, innovation, and knowledge sharing across roles, teams, and time zones. Guided by this foundation, our OneTeam Core Values define how we show up every day:
· Act with Intention
· Make It Happen
· Raise the Bar
· Stay Curious
· Win as One
Join a team where performance and partnership go hand in hand.
Job Summary
The Director of Recoveries and Collections is a senior finance leader responsible for maximizing the recovery, accuracy, and sustainability of tenant reimbursements across a national office and retail portfolio, responsible for overseeing and managing all aspects of tenant recovery operations. This role has authority to design recovery strategies, recommend and influence lease language, establish recoverability policies, direct tenant audit procedures, and oversee tenant audit outcomes, and make judgment-based collectability decisions
The role operates with a high degree of autonomy and serves as the point of accountability for tenant recovery governance, partnering closely with Portfolio and Asset Management, Leasing, Legal, Accounting, and Property Management
Essential Job Functions
Recovery Strategy & Governance
Own and continuously refine the comprehensive recovery strategies and initiatives across office and retail assets, to maximize portfolio cost recovery and revenue generation
Design, implement, and maintain formal recovery policies: recoverable vs. nonrecoverable cost definitions, allocation methodologies, administrative and indirect cost recoverability, and capital and CIP recoverability frameworks
Establish consistent standards that balance lease compliance, audit defensibility, tenant relationships, and long-term NOI optimization; stay informed about market conditions and industry benchmarks to assess and enhance the competitiveness of recovery strategies
Serve as a strategic partner to Leasing on deal structure and negotiations, Legal on lease interpretation and dispute resolution, Lease Administration and Accounting on acquisitions and new lease recovery pool system setup, Property Management on operational execution and documentation, and Asset Management on value creation and tenant strategy
Collaborate with People & Culture/Learning & Development to provide training and guidance to internal teams on recoverability principles and best practices
Expertise & Authority
Act as finance authority on lease recoverability provisions including operating expense definitions, exclusions and caps, gross-ups and base year mechanics, audit rights and limitations; focus on maximizing revenue
Partner with Leasing and Legal to recommend and approve standard recovery language for new leases, renewals, and amendments and evaluate proposed lease concessions or recoverability changes and advise on financial and long-term implications
Partner with Portfolio Management and Data & Research to evaluate market rates for recoveries across the portfolio
Lead or participate in special projects and initiatives related to tenant recovery operations, such as process automation, system implementations, or policy enhancements
Develop and maintain strong relationships with external partners to support recovery efforts
Collectability & Decision Rights
Lead tenant-specific and portfolio-level recovery billing collectability assessments
Own and oversee all tenant audit activity:
Audit intake, coordination, and response strategy
Direct tenant recovery teams (in-house, affiliate, offshore); manage information exchange
Review and recommend approval of audit findings, settlements, and adjustments
Trend analysis and root-cause remediation
Serve as the internal authority on audit outcomes and escalation decisions
Monitor recovery trends and lead the review and analysis of lease agreements, CAM pool setups, and tenant accounts to identify recovery opportunities
Use audit insights to improve future lease language, billing, and controls; develop and oversee resulting projects
Controls, Reporting, & Analytics
Establish and monitor internal controls over recovery calculations, billings, and adjustments; ensure accuracy and compliance with company policies, lease terms, and industry best practices
Develop reporting and dashboards for recovery rates and leakage, audit exposure and outcomes, tenant dispute trends, portfolio-level risk indicators; communicate results, insights, and recommendations across senior leadership teams to support decision-making and revenue optimization.
Work in lock step with Accounting and FP&A leadership, property accounting, lease administration, and property operations to ensure recoveries are accurately recorded in NOI, accruals, and system setup, and financial reporting
Qualifications and Technical Competencies
Bachelor's degree (accounting or similar field)
Minimum of 10 years of experience in commercial real estate finance, tenant recoveries/CAM, property accounting, audit, or portfolio operations
Deep experience across office and/or retail asset classes
Demonstrated success handling complex tenant audits and high-value disputes
5+ years of supervisory experience
Expert knowledge of commercial lease structures and recoverability provisions; CAM, operating expense, and tax, insurance, management fee recoveries; GAAP considerations affecting NOI and recoveries
Strong judgement in balancing technical compliance with practical business outcomes
Proven ability to operate with independent authority and sound discretion
Comfort making recommendations that influence lease negotiations, financial reporting outcomes, tenant relationship strategy
Benefits & Compensation
Benefits:
The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).
Base Salary Range:
$150,000-$200,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility
EEO Statement
The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email recruiting@eqoffice.com.