About the role
Description
- Job Title: Mobile Service Technician
- Job Classification: Non-Exempt
- Reports To: Field Service Manager
Essential Duties (including, but not limited to):
- Performs diagnostics and repairs on John Deere equipment and technology
- Consult equipment operating manuals, schematics, and drawings
- Perform scheduled maintenance, such as cleaning and lubricating parts
- Diagnose and identify malfunctions, using computerized tools and equipment
- Inspect, repair, and replace defective or worn parts, such as bearings, pistons, and gears
- Overhaul and test major components, such as engines, transmissions, hydraulics, and electrical systems
- Dissemble and reassemble equipment and components
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive products
- Travel to and from various customers’ locations to perform assigned tasks
- All employees, other than remote sales staff, are expected to report to their designated work location and be ready to work at the start of their assigned shift.
Non-Essential Duties (including, but not limited to):
Other duties as requested/assigned
Skills and qualifications
High School diploma or equivalent
Valid Driver’s License
- Driving history suitable for coverage under company insurance
- Basic knowledge of automotive repair, electronics, and/or welding is desired
- One year of familiarity with a variety of the field’s concepts, practices, and procedures desired
- Formal vocational or post-secondary training in diesel technology or equipment mechanics desired
- Possess excellent verbal and written communication skills; ability to communicate effectively with others
- Ability to manage multiple tasks with competing priorities
- Team player, willingness to and be adaptable in challenging situations
Working Conditions
Service Technicians usually work indoors and outdoors in a noisy shop environment. They often lift heavy parts and tools, handle greasy and dirty equipment, and stand or lie in uncomfortable positions for extended periods of time.
Requirements
- 2 - 5 years of mechanical experience required
- Familiarity with golf equipment preferred
Valid Driver's license required
Physical requirements
- Must be able to complete various activities in the shop and at customers’ locations that may require hours of lifting, standing, and carrying, bending, stretching, kneeling, and squatting
- Must be able to move up to 50 pounds at a time